Manager, Client Performance and Initiative - Tangerine

Scotiabank; Toronto; On-site; CAD 90,000 - 130,000; Full time

Job summary

Tangerine, a leading Canadian digital bank, is seeking a Manager of Client Performance and Initiatives to drive analytics across client quality, acquisition, primacy, and cross-sell. You will build analytic frameworks, conduct business analyses, and partner with cross-functional teams to boost engagement.

The role demands strong data mining, visualization, and storytelling skills to translate complex findings into actionable recommendations for executives and business partners.

Qualifications

• Minimum 3 years of progressive and hands-on analytics experience within Telco, Banking, Retail or Technology industry.
• Strong data mining and analytical capabilities with ability to manipulate large datasets.

Responsibilities

• Analyze data from multiple sources to uncover insights on client behaviours and optimize product/campaign performance.
• Lead analytic projects identifying opportunities in X-sell, product engagement, retention and profitability.
• Develop and maintain dashboards for various stakeholders.
• Prepare monthly and quarterly performance reports for executive audiences.
• Conduct ad-hoc analyses to explain business anomalies and trends.
• Champion a client-obsessed culture and drive continuous improvement.

Skills

AI fluency

Data mining

Data visualization

SQL

BigQuery

SAS

PowerPoint

Excel

Communication

Presentation

Tools

Looker Studio

Tableau

PowerPoint

Excel

SQL

BigQuery

SAS

Job description

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Title: Manager, Client Performance and Initiative - Tangerine

Requisition ID: 274603

At Tangerine,we’reredefining banking. As Canada’s leading digital bank, we thrive on innovation, agility, and bold thinking, tackling every challenge head-on with leading technology and the unstoppable power of collaboration.

Our client-obsessed teams deliver flexible, accessible banking solutions, breakthrough products, and award-winning service. Beyond banking,we’recommitted to making an impact in the communities we serve and across our organization. We foster a culture built on integrity, inclusion, and fearless ambition – where diverse perspectives are valued, and people are empowered to do their best work.

Are you ready to disrupt the status quo? Do you crave challenges that push boundaries? Ifyou’rea high performer looking to accelerate your career and reimagine the banking landscape, this is your moment.

Let’sshape the future of banking together!

What you will be doing:

The Manager, Client Performance & Initiatives will be responsible for leading and contributing to strategic and analytics initiatives, focused on increasing Client quality, acquisition, primacy, and x-sell. This role will contribute to Tangerine’s Client strategy development by building analytic framework and conducting business/statistical analyses to identify opportunities to drive higher client engagement. The incumbent will possess an excellent balance of analytical and communication skills (i.e. a poet and a quant) and will support all aspects of Client & Product analytics.

Is this role right for you? In this role, you will be:

• Analyze data from multiple sources (i.e. Client, Product, Transactions, Digital, CRM, Sentiment, Third-party) to uncover comprehensive insight to understand and articulate client behaviours and optimize Product & Campaign performance
• Lead analytic projects to identify opportunities for our key focus areas:
  • X-sell & Up-sell
  • Product Engagement & Feature Utilization
  • Client Retention
  • Client Profitability
• Campaign & Contact Optimization
• Develop and maintain various dashboards for different stakeholders
• Prepare monthly and quarterly performance reports/packages for executive audience
• Conduct ad-hoc analyses to explain business anomalies, trends and support broader corporate initiatives
• Championing a client- obsessed culture
• Leveraging a growth mindset, embracing learning and continuous improvement
• Contributing to a dynamic workplace fostering trust, integrity and inclusion
• Removing obstacles to drive momentum across teams

Do you have the skills that will enable you succeed in this role? We'd love to work with you if you have:

• AI fluency
• A craving to contribute to a high-performing team
• Ability to drive results in periods of change
• Track record of fostering an inclusive culture
• Minimum 3 years of progressive and hands-on analytics experience within Telco, Banking, Retail or Technology industry
• Sound knowledge of banking and retail credit products
• Experience in managing complex analytics projects end-to-end (i.e. requirements gathering, data extraction, analysis, visualization and presentation)
• Strong data mining skills with experience in manipulating large and complex data sets using with SQL, Big Query, SAS
• Strong data visualization skills using tools such as Looker Studio and Tableau
• Expert user of PowerPoint and Excel
• Experienced with Excel/spreadsheet automation
• Ability to explain complex analytic concepts and findings to non-technical audience
• Ability to clearly articulate “so what?” both in writing and verbally
• Ability to deliver compelling presentations of the findings & recommendations
  

What's in it for you?

• You will be part of a diverse, inclusive, and purpose driven community of client- obsessed innovators who move fast, push boundaries, and celebrate big together.
• We are creating something game changing and you get to make your mark on it.
• You will have access to thousands of online and in person learning experiences at your fingertips to elevate your career and accelerate your development.
• From competitive benefits to programs that support your wellbeing and financial goals- we invest in you today and in your future.*

*Tangerine employees participate in Scotiabank’s pension & benefits programs (available to permanent employees)

At Tangerine we value the unique skills and experiences each individual brings to the team, and are committed to creating and maintaining an inclusive and accessible environment. If you require accommodation during the recruitment and selection process, please let our Recruitment team know.