Manager, Client Implementation (Trade)

RBC; Toronto; On-site; CAD 80,000 - 100,000; Full time

Job summary

A leading financial institution in Toronto is seeking a Manager for Client Implementation. This role involves leading commercial clients through the implementation process, ensuring tailored solutions for trade products. The ideal candidate will have at least 3 years of experience in financial services with a focus on client interactions. Strong communication, critical thinking, and collaboration skills are essential. This position offers competitive compensation and the opportunity to grow within a dynamic team.

Benefits

Comprehensive Total Rewards Program

Performance-based bonuses

World-class training program

Supportive leaders for career development

Qualifications

• Minimum 3 years in financial services with client interactions focused on trade finance.
• Strong critical thinking, communication, and collaboration skills are essential.
• Experience with web-based meetings, social media, and digital banking is preferred.

Responsibilities

• Lead implementation and integration for commercial clients.
• Engage partners and facilitate transitions post-implementation.
• Develop tailored implementation plans for client needs.

Skills

Business Case Design

Communication

Critical Thinking

Results-Oriented

Education

Post-secondary education in business administration or financial management

Job description

Job Description

What is the opportunity?

The RBC Manager, Client Implementation (Trade) role is your opportunity to become a critical member of the Implementation and Integration team, where you’ll drive exceptional client experiences for highly sophisticated businesses. Your primary focus will be leading commercial and corporate clients through the end-to-end implementation and integration process, ensuring seamless delivery of tailored solutions for core trade products. This includes tailored planning, disciplined project oversight and proactive communications with business clients.

This opportunity is ideal for individuals who thrive in a team environment with a collaborative focus on delivering an exceptional client experience. Previous work experience in the financial services industry with a focus on trade finance and a high level of comfort interacting with clients are important for success in this role.

What will you do?

• Develop a deep understanding of the core trade product suite with an understanding of how each product can enable large and complex businesses to meet their specific needs.
• Analyze client’s product requirements to understand their unique needs to develop and execute a tailored implementation plan.
• Lead multiple implementation cases at a time, ensuring client’s onboarding and implementation plans progress in accordance with established expectations.
• Effectively engage partners for critical activities in support of the implementation process.
• Work in collaboration with a broader Implementation and Integration Team in Commercial Banking to identify, plan & deliver an exceptional implementation plan for clients and prospects based on strong knowledge of client’s operational requirements.
• Facilitate a seamless transition to servicing partners upon completing implementation, ensuring clients have clarity and confidence in their products, services and available support.
• French Language preferred.

What do you need to succeed?

Must-have

• Minimum 3 years of demonstrated excellence in a financial service role that involved client interactions focused on trade finance and/or leading projects
• Strong critical thinking, communication, and collaboration skills
• Demonstrated proficiency in business acumen and ability to provide meaningful advice
• Proven track record of delivering an exceptional client experience
• Experience with emerging communications and technology (i.e., web-based meetings, social media, digital banking, and mobile applications)

Nice-to-have

• Post-secondary education at college or university level in business administration or financial management preferred e.g., BBA, B. of Commerce or equivalent work experience

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including performance-based bonuses, flexible benefits and competitive compensation
• Leaders who support your development through coaching and managing opportunities
• Work in a dynamic, collaborative, progressive, and high-performing team
• A world-class training program in financial services

Job Skills

Business Case Design, Communication, Critical Thinking, Effectiveness Measurement, Financial Regulation, Interpersonal Relationship Management, Product Development Lifecycle, Product Development Methodology, Product Services, Results-Oriented, Waterfall Model

Additional Job Details

Address: 16 YORK ST:TORONTO

City: Toronto

Country: Canada

Work hours/week: 37.5

Employment Type: Full time

Platform: PERSONAL & COMMERCIAL BANKING

Job Type: Regular

Pay Type: Salaried

Posted Date: 2025-12-17

Application Deadline: 2026-01-07

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.