Manager, Claims Network

Intact Financial Corporation; San Juan de Terranova; Hybrid; CAD 80,000 - 100,000; Full time

Job summary

A leading financial services company in Canada seeks an experienced professional to enhance their Vendor Network and Supply Chain initiatives. This hybrid position focuses on optimizing operations, driving strategic projects, and fostering collaboration across teams. The ideal candidate will have significant experience in Supply Chain management and strong leadership skills. The company offers a flexible work model, financial rewards, and a comprehensive benefits package.

Benefits

Financial rewards program

Employee Share Purchase Plan

Flex pension and benefits package

Possibility to purchase extra days off

Annual wellness account

Dynamic workplace learning ecosystem

Inclusive employee-led networks

Qualifications

• 5 to 10 years of relevant experience in Supply Chain or Claims Operations.
• Proven ability to drive strategic initiatives and optimize operations.

Responsibilities

• Monitor network performance and ensure metrics meet or exceed targets.
• Drive strategic projects and customer experience initiatives.
• Lead collaboration with regional teams to enhance operations.

Skills

Leadership

Communication

Vendor Relationship Management

Sustainable Practices Knowledge

Collaboration

Education

Bachelor’s degree in Supply Chain Management or Business Administration

Tools

Management tools and software

Job description

About the job

We are looking for an experienced Sanitized Job Description that will drive our Vendor Network and Supply Chain initiatives. The role focuses on monitoring network performance, executing vendor travel and action plans, and leading continuous improvement across the region.

Key Responsibilities

Monitor network performance using dashboards, scorecards, and other tools to ensure strong metrics along or exceeding targets.

Conduct vendor performance visits in accordance with the vendor segmentation framework, implementing action plans to report progress toward objectives such as NVS, cycle time, volume, and recycled parts usage.

Influence and lead the vendor network in the region, proactively optimizing operations.

Approach challenges head‑on, invite diverse perspectives, and collaborate on solutions to drive continuous Supply Chain improvement.

Drive initiatives toward achieving Net Zero and sustainability within the vendor network.

Ensure Strong Collaboration with Regional Teams: Lead collaboration efforts and implement initiatives with regional operations.

Drive Strategic Projects: Contribute to the strategic vision and projects in line with company and claims objectives.

Drive customer experience initiatives to enhance overall satisfaction and service quality.

Lead project delivery according to the project plan, ensuring alignment with strategic goals.

Anticipate future changes and identify opportunities to optimize operations while addressing new trends across regions.

Invest in People: Drive actions to continuously improve team engagement and performance.

Provide ongoing feedback, guidance, coaching, and mentoring to foster meaningful performance discussions and empower direct reports (if applicable) to create robust development plans.

Support and reinforce continuous learning and career development opportunities.

Build business‑ready teams, encouraging curiosity, challenging the status‑quo, and adopting a “can‑do” approach to future work challenges.

Promote the company brand in line with company values and leadership success factors.

Create an inspiring environment of growth and development, fulfilling the employee promise.

The position is in a hybrid mode, with both office presence and telecommuting, while maintaining availability for up to 30% travel.

Please apply with your resume and a cover letter highlighting your experience in strategic management and your commitment to sustainability and continuous improvement.

What you bring to the table

Bachelor’s degree in Supply Chain Management, Business Administration, or equivalent education and experience.

Minimum of 5 to 10 years of relevant experience in Supply Chain or Claims Operations.

Proven ability to drive strategic initiatives, optimize operations, and manage vendor relationships.

Strong leadership capabilities, with a focus on influencing and collaborating with cross‑functional teams.

Excellent communication and interpersonal skills to foster collaboration and drive results.

Knowledge of sustainable practices and commitment to continuous improvement.

Proficiency in management tools and software.

What we offer

Our hybrid work model provides the balance between working from home and enjoying meaningful in‑person interactions.

Working here means you’ll be empowered to be and do your best every day. Here is some of what you can expect as a permanent member of our team:

A financial rewards program that recognizes your success.

An industry‑leading Employee Share Purchase Plan; we match 50% of net shares purchased.

An extensive flex pension and benefits package, with access to virtual healthcare.

Flexible work arrangements.

Possibility to purchase up to 5 extra days off per year.

An annual wellness account that promotes an active and healthy lifestyle.

Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues.

A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs.

Inclusive employee‑led networks to educate, inspire, amplify voices, build relationships, and provide development opportunities.

Inspiring leaders and colleagues who will lift you up and help you grow.

A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.