Manager, Business Technology Support

Samsara; Canada; On-site; CAD 99,000 - 129,000; Full time

Job summary

A technology firm in Canada is seeking an experienced IT Manager to lead core IT systems and manage a global team. This role involves optimizing tools like Google Workspace and Slack, enhancing employee technology experiences, and driving security projects. Candidates should have at least 6 years in IT services and a relevant degree. This position offers a salary range of $99,025 — $128,150 CAD with flexible work options.

Benefits

Comprehensive benefits package

Flexible working model

Opportunities for career advancement

Qualifications

• Minimum of 6 years in IT services or program management.
• Proven experience managing a team.
• Strong analytical skills.

Responsibilities

• Own and optimize core IT systems.
• Lead technical support efforts.
• Hire and manage a global IT team.

Skills

Team management

Project management

Analytical skills

Operational excellence

Education

BA/BS with a technical degree

Tools

Google Workspace

Slack

Okta

Zoom

Job description

Why consider this job opportunity

• Salary range of $99,025 — $128,150 CAD
• Opportunity for career advancement and growth within the organization
• Flexible working model with options for remote work
• Supportive and collaborative work environment
• Participation in innovative projects that enhance user technology experiences
• Comprehensive benefits package including health benefits and employee‑led remote work options

What to Expect (Job Responsibilities)

• Own and optimize core IT systems and tools, such as Google Workspace and Slack
• Lead technical support efforts to enhance employee technology experiences
• Hire, develop, and manage a global IT team to meet growing demands
• Communicate effectively with executive leadership regarding IT services and operations
• Drive security and compliance projects to protect organizational information assets

What is Required (Qualifications)

• Minimum of 6 years in IT services, program management, technical support, or systems roles
• Proven experience managing a team and successful project management
• Proficiency with tools such as Google Workspace, Slack, Okta, and Zoom
• Strong analytical skills and the ability to design clear processes
• BA/BS with a technical degree (e.g., Computer Science, Engineering)

How to Stand Out (Preferred Qualifications)

• Experience in a high‑growth environment with a focus on innovation
• Demonstrated ability to manage complex projects with a positive attitude
• Skills in driving operational excellence and improving service levels

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