Manager, Business Application Management

TD; Toronto; On-site; CAD 97,000 - 137,000; Full time

Job summary

TD in Toronto is seeking a Manager, Business Application Management in the Legal Technology Enablement team. You will lead a talented group to keep our data and application platforms stable, efficient and trusted while supporting BAU across multiple applications.

You will shape the future of the legal department by driving change, enabling better risk management, and collaborating with diverse teams. This business‑centric role emphasizes ownership, leadership development, and the ability to

Qualifications

• Bachelor's degree in data management, IT Management, Computer Science, or a related field.
• 7+ years’ experience in supporting business applications, acceptance testing, business analysis focus on business requirements, managing end to end application/technology change management within North American financial services setting.
• Ability to navigate and translate complex application and/or data issues into business terms.
• Excellent analytical, problem-solving, and communication skills, with the ability to translate complex data concepts for non-technical stakeholders.
• Experience in project management, with the ability to manage multiple priorities and deadlines in a fast-paced environment.
• Familiarity with North American legal or regulatory environments is an asset but not required.
• Business Analysis Certification is an asset but not required.
• ITIL Certification/Training is an asset but not required.
• A mindset of ownership, accountability, and business impact.

Responsibilities

• Direct accountability for leading and managing Business Operations Practices to support delivery of BAU processes for 3 or more applications.
• Owns the deployment and change management for initiatives / projects spanning across all project tiers.
• Responsible for providing support to projects in developing operating practices to support delivery and integration of Technology projects into Operational Processes.
• Accountable for documentation management for Business Operations and Project artifacts (i.e. Operations Manuals, BRD, SRS, Test Plans, etc)
• Ensure adherence to guidelines and regulatory requirements under Privacy, Legal, Compliance, and the Office of the Chief Data Officer
• Establish effective relationships across multiple business and technology partners, program, project managers
• Ensure the team maintains compliance and procedure guidelines to support satisfactory audit results
• Grow expertise to align with business/enterprise demand and direction; assess resources & capabilities and continually look for ways to provide and enhance the value

Skills

Analytical skills

Communication skills

Project management

Business analysis

Ownership mindset

Education

Bachelor's degree in data management / IT Management / Computer Science

Job description

Work Location:

Toronto, Ontario, Canada

Hours

37.5

Line Of Business

Enterprise Enabling Functions

Pay Details

$96,900 - $136,800 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description

Department Overview

You will join a dynamic and collegial team of professionals in the Legal Department and be involved in a wide range of activities working to advance strategic priorities while ensuring proper risk management.

Collaborating with talented colleagues and partners in a variety of legal specializations, members of the Legal team can develop their skills every day. We will help you realize your full potential and achieve your career goals. From mentorship and training programs to leadership development, you will receive the support you need to help you to succeed.

You’ll Have The Chance To

Shape the Future of Legal Department:

Use your data expertise to transform how the Legal department operates, driving efficiency and innovation in a traditionally non-technical field.

Gain Unique Insights:

Work in a domain that offers a unique intersection of data, law, and regulatory compliance, broadening your professional expertise.

Impact High-Stakes Decisions:

Your work will directly influence high-stakes legal and regulatory decisions, providing you with a sense of purpose and contribution to the bank’s success.

Collaborate with Diverse Teams:

Engage with professionals from various backgrounds and departments, expanding your network and fostering collaborative relationships.

Develop Leadership Skills:

Take ownership of data projects and lead initiatives that will position you as a key contributor to the bank’s legal and compliance functions.

Position Overview

As the Manager, Business Application Management role, you will be a key member of the Legal Technology Enablement team in Toronto and lead a team of talented and dedicated professionals.

This is a business centric role. This role is not advisory — you will be accountable for ensuring that our application and data platform we use every day is stable, efficient and trusted.

Key Accountabilities

• Direct accountability for leading and managing Business Operations Practices to support delivery of BAU processes for 3 or more applications
• Owns the deployment and change management for initiatives / projects spanning across all project tiers
• Responsible for providing support to projects in developing operating practices to support delivery and integration of Technology projects into Operational Processes
• Accountable for documentation management for Business Operations and Project artifacts (i.e. Operations Manuals, BRD, SRS, Test Plans, etc)
• Ensure adherence to guidelines and regulatory requirements under Privacy, Legal, Compliance, and the Office of the Chief Data Officer
• Establish effective relationships across multiple business and technology partners, program, project managers
• Ensure the team maintains compliance and procedure guidelines to support satisfactory audit results
• Grow expertise to align with business/enterprise demand and direction; assess resources & capabilities and continually look for ways to provide and enhance the value

Qualifications

• Bachelor's degree in data management, Information Technology (IT) Management, Computer Science, or a related field.
• 7+ years’ experience in supporting business applications, acceptance testing, business analysis focus on business requirements, managing end to end application/technology change management within North American financial services setting.
• Ability to navigate and translate complex application and/or data issues into business terms
• Excellent analytical, problem-solving, and communication skills, with the ability to translate complex data concepts for non-technical stakeholders.
• Experience in project management, with the ability to manage multiple priorities and deadlines in a fast-paced environment.
• Familiarity with North American legal or regulatory environments is an asset but not required.
• Business Analysis Certification is an asset but not required.
• ITIL Certification/Training is an asset but not required.
• A mindset of ownership, accountability, and business impact.

Who We Are

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information

We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding

We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process

We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation

Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec Only)

Sans Objet