Manager, Business Analysis

Northwest Permanente; Winnipeg; On-site; CAD 80,000 - 110,000; Full time

Job summary

The North West Company in Winnipeg is seeking a Manager, Business Analysis to lead a team of BAs, partner with stakeholders, and translate needs into clear requirements. You will establish analytics best practices and ensure high-quality deliverables across projects, while collaborating with IT PMO and business leaders to drive value for communities.

The role emphasizes coaching, governance, and a hands-on approach when needed, with a focus on improving processes and ensuring alignment with

Qualifications

• Minimum 5+ years as a Business Analyst or Systems Analyst.
• Post-secondary degree in a related discipline.
• Retail, distribution, or inventory management experience preferred.
• Strong problem-solving and communication skills.

Responsibilities

• Lead, develop, and retain a high-performing team of BAs through coaching and performance management.
• Allocate BA resources across projects while fostering collaboration and accountability.
• Act as a hands-on BA when required and manage intake of IT projects.
• Establish and improve BA methodologies, standards, and documentation.
• Ensure quality and consistency of deliverables, including requirements and user stories.
• Translate strategic priorities into actionable initiatives with data-driven prioritization.
• Build strong stakeholder relationships and align business needs with project objectives.
• Oversee the full requirements lifecycle from discovery to validation.
• Drive process improvement and support user acceptance testing and change management.
• Ensure governance, risk management, and compliance with policies and audits.

Skills

Team leadership

Stakeholder management

Requirements analysis

User stories

Process improvement

Mentorship

Project coordination

Data-driven decision making

Education

Bachelor's degree in Business Analysis, Information Management, or related field

Tools

BPMN

Job description

In your role as Manager, Business Analysis at The North West Company (TNWC), you will lead a team of Business Analysts responsible for partnering with business stakeholders to understand needs and translate them into clear, actionable requirements. You will establish and evolve business analysis best practices, ensure consistency and quality across deliverables, and work closely with business leaders, project managers, and technical teams to deliver value across the organization.

Joining TNWC provides the opportunity to grow your career within a dynamic, collaborative organization while contributing to projects that support communities across diverse regions.

TNWC is a leading retailer serving under-served rural communities and urban neighborhood markets in Northern Canada, Western Canada, rural Alaska, the South Pacific islands, and the Caribbean. Our stores offer a broad range of products and services with an emphasis on food. Our value promise is to be the best local shopping choice for everyday household and lifestyle needs. Learn more at northwest.ca.

Role

• Lead, develop, and retain a high-performing team of Business Analysts (staff and contractors) through coaching, mentorship, and performance management.
• Allocate BA resources effectively across projects and initiatives while fostering a collaborative, inclusive, and high-accountability team culture.
• Act as a hands-on Business Analyst when required.
• Manage and define the IT unplanned project and enhancement intake process by assessing requests, clarifying business needs, confirming priorities, and balancing workloads across IT resources.
• Establish, implement, and continuously improve Business Analysis methodologies, standards, tools, and documentation practices.
• Ensure quality and consistency of BA deliverables, including requirements, process maps, and user stories, and promote best practices across the organization.
• Partner with business leaders to translate strategic priorities into actionable initiatives and support data-driven prioritization and roadmap planning.
• Build strong stakeholder relationships and ensure alignment between business needs, project objectives, and technical solutions.
• Oversee the full requirements lifecycle, ensuring solutions are clear, complete, testable, and aligned with business objectives.
• Drive process improvement initiatives, promote operational efficiency, and support user acceptance testing and change management.
• Ensure governance, risk management, and compliance with organizational policies, regulatory requirements, and industry standards, while supporting audits and maintaining transparency and accountability.

Desired Skills & Experience

• Minimum 5+ years of experience as a Business Analyst or Systems Analyst.
• Post-secondary degree or diploma in Business Analysis, Information Management Systems, or a related discipline.
• Prior experience in Retail, Distribution, or Inventory Management, with a strong understanding of industry’s best practices and the technologies that support them.
• Strong computer proficiency, particularly with Windows-based applications, and hands-on experience in business and technical requirements analysis.
• Solid understanding of software design, development, and database fundamentals, with a basic knowledge of model-driven architecture.
• Demonstrated analytical, problem-solving, and decision-making capabilities.
• Highly self-motivated with strong organizational, planning, and prioritization skills.
• Excellent written, verbal, and presentation communication skills.
• Strong interpersonal skills, with the ability to build stakeholder support and provide effective customer service at all organizational levels.
• Experience with Business Process Modeling Notation (BPMN) is considered an asset.
• Proven ability to manage multiple projects, tasks, and priorities while meeting strict deadlines.

Location

Gibraltar House, 77 Main Street, Winnipeg MB

Reports To

Director, IT PMO

Values

• Being Enterprising
• Committing to our Customer
• Working with Passion
• Leading and Developing Others
• Demonstrating Respect and Inclusivity
• Building Trust

The North West Company is committed to inclusion and diversity and encourages applications from all candidates including but not limited to: all religions and ethnicities, LGBTQ2s+, BIPOC, and persons with disabilities.

A competitive salary is being offered along with opportunities to learn, develop and advance throughout the organization.

This is an active job opening for a position that is currently available and we are actively seeking to fill.

This position adheres to the Corporate Application Process Guidelines.