Manager, Automation Systems

SurveyMonkey; Ottawa; Hybrid; CAD 80,000 - 100,000; Full time

Job summary

A leading online survey platform in Ottawa is looking for a Manager, Automation Systems to lead a team of engineers in automation and modernization projects. Candidates should have at least 7 years of experience, with strong skills in integration platforms and a proven ability to manage cross-functional initiatives. This role offers a hybrid work schedule and the chance to be part of an inclusive culture that values curiosity and innovation.

Benefits

Flexible work environment

Professional development opportunities

Inclusive workplace culture

Qualifications

• 7+ years of experience in business systems or enterprise applications, with at least 2 years in a leadership role.
• Hands-on experience delivering solutions across ERP, CRM, HRIS, or other SaaS applications.
• Experience mentoring technical staff and fostering team development.

Responsibilities

• Lead and mentor a team of business systems engineers focused on automation and integration.
• Oversee design and execution of automated workflows.
• Serve as a subject matter expert on integration/automation platforms.

Skills

Integration and automation platforms expertise

Leadership skills

Problem-solving mindset

Strong communication skills

Detail-oriented

Tools

Workato

MuleSoft

Glean

Job description

Overview

SurveyMonkey is the world’s most popular platform for surveys and forms, built for business—loved by users. We combine powerful capabilities with intuitive design, effectively serving every use case, from customer experience to employee engagement, market research to payment and registration forms. With built-in research expertise and AI-powered technology, it’s like having a team of expert researchers at your fingertips. Trusted by millions—from startups to Fortune 500 companies—SurveyMonkey helps teams gather insights and information that inspire better decisions, create experiences people love, and drive business growth. Discover how at surveymonkey.com.

What we’re looking for

We are seeking an experienced Manager, Automation Systems to join our team. This is a hands-on role that requires you to operate both strategically and tactically. You will manage a team of Systems Engineers who work on automation, enhancement, and modernization projects for stakeholders across the enterprise, while taking a hands-on approach where needed. The ideal candidate has driven enterprise-wide automation solutions, has a problem-solving mindset, and a passion for streamlining processes across enterprise applications.

What you’ll be working on

• Lead and mentor a team of business systems engineers focused on automation and integration.
• Partner with stakeholders to identify automation opportunities and help define an automation roadmap that balances strategic initiatives with tactical needs.
• Oversee architecture, design, and execution of workflows using integration/automation platforms.
• Take a hands-on role in the design and development of complex automation workflows and integrations as needed.
• Serve as a subject matter expert on integration/automation platforms (e.g., Workato, Boomi, MuleSoft).
• Ensure solutions follow best practices in security, scalability, and maintainability.
• Ensure best practices for documentation, testing, and change management are followed.
• Drive adoption of automation solutions across the organization through effective communication and training.
• Manage vendor relationships, licenses, and system administration responsibilities.

We’d love to hear from people with

• 7+ years of experience in business systems, automation, or enterprise applications, with at least 2+ years in a leadership role.
• Strong technical expertise with integration and automation/ AI platforms (e.g., Workato, MuleSoft, Glean, etc).
• Hands-on experience delivering solutions across ERP, CRM, HRIS, or other SaaS business applications.
• Proven ability to lead cross-functional initiatives and manage competing priorities.
• Detail-oriented, able to prioritize multiple tasks under tight deadlines, and able to work in an efficient, quick, and organized manner
• Strong communication and stakeholder management skills.
• Experience mentoring technical staff and fostering team development.
• System certifications (Workato, Mulesoft, etc) is a plus
• Experience working in a scrum environment is a plus

Work arrangement

SurveyMonkey believes in-person collaboration is valuable for building relationships, fostering community, and enhancing our speed and execution in problem-solving and decision-making. As such, you will be required to work from a SurveyMonkey office up to 1 day per week.

#LI - Hybrid

Our culture and inclusion

At SurveyMonkey, curiosity powers everything we do. We’re a global company where people from all backgrounds can make an impact, build meaningful connections, and grow their careers. Our teams work in a flexible, hybrid environment with thoughtfully designed offices and programs like theCHOICE Fund to help employees thrive in work and life.

We live our company values —like championing inclusion and making it happen— by embedding them into how we hire, collaborate, and grow. They help shape everything from our culture to our business decisions. Come join us and see where your curiosity can take you.

Our commitment to an inclusive workplace

SurveyMonkey is an equal opportunity employer committed to providing a workplace free from harassment and discrimination. We celebrate the unique differences of our employees because that is what drives curiosity, innovation, and the success of our business. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate. Accommodations are available for applicants with disabilities.