Job Overview
The Assistant Store Manager works with the Store Operator to provide and communicate strategic direction and vision that has been customized for the local market as well as, to coach, motivate, and develop Department Managers to foster customer loyalty, fulfil customer needs, and actively contribute to a total store environment of employee and customer engagement. They support the fiscal operation of the store and will manage budgets, labour costs, inventory control, product presentation, and merchandising while adhering to all protocols, procedures, policies and other programs and initiatives.
Key Responsibilities
- Create a coaching and development culture for all store employees that embraces a passion for food
- Oversee recruitment, succession planning, orientation, training, performance management and compensation, as required
- Manage store operations in the absence of the Store Operator
- Work with the Store Operator to communicate operational requirements, operational changes, and store vision throughout the total store
Customer Offering
- Understand and respond to local market needs and competition
- Ensure superior execution of the retail commercial programs and provide feedback and recommendations to appropriate parties
- Role model, coach, and reinforce customer service expectations
- Ensure community presence by working with store management and community partners to host/ support community events
- Create a shopping experience that engages your customers in a way that enhances loyalty, sales, and profit
Policy/Regulatory Adherence
- Ensure all applicable company policies and procedures are communicated and adhered to by store employees
- Ensure that Occupational Health & Safety, Food Safety, and other regulatory requirements and procedures are implemented and maintained
Financial
- Support the Store Operator to plan and execute efficient operation of the business to achieve all financial targets and deliver on budgeted KPIs
- Manage training budget for total store as required
Personal/ Professional Development
- Thoroughly understand all relevant company programs
- Attend training as required
- Maintain knowledge of current industry trends
- Keeps up to date on local competitor activity, industry trends and makes recommendations on internal pricing, promotions, and product policies
Employee Engagement
- Be known as the “employer of choice” by actively supporting an environment of employee engagement
- Initiate, support, participate, and lead community and charitable events and activities.
Other Duties
- Order equipment and EMR
- Coordinate maintenance of store equipment and repairs as requested by the company
Requirements
- Above average oral and written communication skills
- Full knowledge of retail operations and skills
- Proficient use of Microsoft office suite
- Working Knowledge of SAP
- High School Diploma
- Three to five years experience as a Department Manager
What We Offer
- Competitive Benefits Package, tailored to meet your needs, including health and dental coverage, as well as life insurance and Accidental Death and Dismemberment Insurance.
- Access to Virtual Health Care Platform and Employee and Family Assistance Program.
- A Retirement and Savings Plan that provides you with the opportunity to build and add value to your savings.
- A 10% in-store discount at our participating banners and access to a wide range of other discount programs, making your purchases more affordable.
- Learning and Development Resources to fuel your professional growth.
- Paid Vacation
We are committed to accommodating applicants with disabilities throughout the hiring process and will work with applicants requesting accommodation at any stage of this process.
We are an equal opportunities employer and welcome applications from all qualified candidates.