Manager, AI Insights

WillowTree; Vancouver; Hybrid; CAD 110,000 - 138,000; Full time

Job summary

A leading telecommunications company is looking for a Manager, AI Insights to lead a team of data scientists and AI engineers. The ideal candidate will have a strong background in AI applications and cloud technologies, exceptional team management skills, and the ability to deliver impactful AI solutions. This role offers a competitive salary and a comprehensive benefits package including healthcare and retirement savings matching.

Benefits

Healthcare benefits

Retirement Savings Matching

Competitive PTO Policy

Employee Assistance Program (EAP)

Life & Disability Insurance

Qualifications

• 3+ years of experience leading data science or AI/ML teams.
• Proven team management and mentoring success.
• Demonstrated success in applying AI/ML to production-level solutions.
• Deep knowledge of cloud platforms.
• Hands-on understanding of NLP and LLMs.
• Exceptional communication skills.

Responsibilities

• Lead, mentor, and grow a diverse team of AI and data professionals.
• Stay current with advancements in AI and cloud technologies.
• Partner with stakeholders to create AI-driven solutions.
• Communicate technical concepts clearly to stakeholders.

Skills

Leadership & Team Management

AI/ML Applications

Cloud Platforms Knowledge

Natural Language Processing (NLP)

Stakeholder Management

Communication Skills

Tools

AWS

GCP

Azure

Job description

Who We Are

Welcome to TELUS Digital — where innovation drives impact at a global scale. As an award‑winning digital product consultancy and the digital division of TELUS, one of Canada’s largest telecommunications providers, we design and deliver transformative customer experiences through cutting‑edge technology, agile thinking, and a people‑first culture.

With a global team across North America, South America, Central America, Europe, Africa, and APAC, we offer end‑to‑end expertise across eight core service areas: Digital Product Consulting, Digital Marketing Services, Data & AI, Strategy Consulting, Business Operations Modernization, Enterprise Applications, Cloud Engineering, and QA & Test Engineering.

From mobile apps and websites to voice UI, chatbots, AI, customer service, and in‑store solutions, TELUS Digital enables seamless, trusted, and digitally powered experiences that meet customers wherever they are — all backed by the secure infrastructure and scale of our multi‑billion‑dollar parent company.

The Opportunity

We are seeking a dynamic and forward‑thinking Manager, AI Insights to lead a group of talented data scientists and AI engineers. This role is ideal for someone with a proven track record of applying AI to solve real business problems, a passion for bringing people and ideas together, and the ability to inspire teams to deliver measurable business impact.

Responsibilities

• Leadership & Team Management: Lead, mentor, and grow a diverse team of AI and data professionals. Foster a positive, collaborative, and high‑performing team culture. Balance multiple priorities while maintaining focus on strategic goals.
• Technology & Innovation: Stay current with advancements in AI, NLP, LLMs, and cloud technologies. Identify and evaluate emerging tools and practices to keep the team ahead of the curve. Drive innovation while ensuring alignment with business needs and scalability.
• Business Impact: Partner with stakeholders to translate business challenges into AI‑driven solutions. Deliver projects that create measurable value, such as customer experience improvements, operational efficiencies, or revenue growth. Ensure AI solutions are production‑ready, ethical, and impactful.
• Communication & Collaboration: Act as a bridge between technical teams and business stakeholders. Communicate complex technical concepts in a clear, accessible way. Build strong relationships across functions to ensure alignment and adoption of AI initiatives.

Qualifications

• 3+ years of experience leading data science or AI/ML teams, with proven team management and mentoring success.
• Demonstrated success in applying AI/ML to deliver real‑world, production‑level business solutions.
• Deep knowledge of cloud platforms (AWS, GCP, or Azure).
• Hands‑on understanding of Natural Language Processing (NLP) and Large Language Models (LLMs).
• Strong stakeholder management and exceptional communication skills.
• Positive, solution‑oriented mindset with the ability to bring energy and team spirit to everyday work.

Equal Opportunity Employer

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.

We will only use the information you provide to process your application and to produce tracking statistics. Since we do not request personal data deemed sensitive, we ask you to abstain from sharing that information with us.

For more information on how we use your information, see our Privacy Policy.

What We’ll Offer

In addition to a great culture and interesting work with opportunities for growth and development, this position is eligible for the following benefits:

• Healthcare benefits – Medical, Vision, Dental
• Retirement Savings Matching
• Competitive PTO Policy
• Employee Assistance Program (EAP)
• Life & Disability Insurance
• And more!

Annual Performance Bonus

Annual performance bonus is based on personal, division/business unit, and company performance. The range displayed is only the annual base salary. To maintain equity across the business, annual performance bonus targets are determined by job level, not individual circumstances.

Individual base salaries are based on various factors unique to each candidate, including skill set, experience, qualifications, and other job‑related reasons determined during the interview process. Salary bands are periodically reviewed and updated based on market changes, internal needs, and industry trends. To maintain pay equity for team members, TELUS Digital conducts regular compensation audits.

Annual Base Salary Range (Performance Bonus Eligible) – $110,400 - $138,000 CAD.