Manager, Accounts & Client Success

TIFF; Toronto; On-site; CAD 65,000; Full time

Job summary

A leading cultural organization in Toronto is seeking a Manager, Accounts and Client Success to oversee corporate partnerships and drive revenue growth. The ideal candidate will manage high-level accounts, ensuring excellent service and strategic alignment with organizational objectives. This role offers a competitive salary of CAD 65,000 and requires in-office work a few days a week, with full-time requirements during Festival events.

Qualifications

• Strong experience in managing corporate partner accounts.
• Proven ability to achieve revenue growth targets.
• Excellent interpersonal and communication skills.

Responsibilities

• Oversee strategic planning and project management of corporate partner accounts.
• Manage timelines and deliverables to meet client objectives.
• Collaborate with marketing and creative teams to align campaign assets.

Skills

Strategic planning

Client service excellence

Project management

Collaboration

Problem-solving

Job description

MANAGER, ACCOUNTS AND CLIENT SUCCESS

Full-Time

Corporate Partnerships

TIFF is a charitable, cultural organization dedicated to presenting the best of international and Canadian cinema and creating transformational experiences for film lovers and creators of all ages and backgrounds in our home - TIFF Lightbox. Our mission: To transform the way people see the world, through film.

TIFF is committed to embracing diversity and treating all individuals with respect, dignity and fairness by removing physical, social and economic barriers to participation.

We encourage you to reflect on the land that you are on, who the traditional keepers of the land are, what the treaty relationship is, or if it’s unceded territory. TIFF is located on the Treaty Lands and Territory of the Mississaugas of the Credit and the traditional territory of the Anishinaabe, the Wendat, and the Haudenosaunee. We are grateful to work on this land.

We are currently hiring for the position of:

MANAGER, ACCOUNTS AND CLIENT SUCCESS

The Manager, Accounts and Client Success plays a key role in the creative development, planning, and execution of partnership programs that deliver meaningful results for clients and drive revenue for TIFF. This role oversees a portfolio of mid- to high-level corporate partner accounts, ensuring service excellence, revenue growth, and alignment with organizational objectives. Annual revenue target: $750,000–$1,000,000.

Reporting to Sr. Director, Partnerships, Accounts and Client Success

RESPONSIBILITIES:

Account Management

• Strategic planning and day-to-day oversight & project management of corporate partner accounts to maximise revenue and ensure financial sustainability.
• Fulfil all terms of partnership agreements while delivering the highest level of client service.
• Manage timelines, deliverables, and ensure all program elements meet client objectives and brand standards.
• Achieve renewal and upsell targets annually by identifying and presenting new partnership opportunities that add value for TIFF and partners.
• Provide regular updates, action plans, and post-program analysis, including mid- and end-program reviews and Festival post-mortems.
• Proactively identify challenges and develop effective solutions to ensure project success.
• Support the Senior Manager in managing high-level corporate partner accounts.

Client & Internal Collaboration

• Work closely with Head of Business Development & Partnerships, Senior Director, Senior Managers & client agencies to develop proposals and integrated campaigns.
• Collaborate with the Partnerships New Business team to ensure smooth onboarding and consistent service for new partners.
• Work closely with marketing, creative, events, and production teams to align campaign assets and experiences with brand guidelines.
• Support organic client growth by identifying incremental business opportunities.
• Act as the Partnerships team representative/liaison to other TIFF departments to enhance and execute cross-departmental revenue streams.

Administrative & Festival Support

• Assist with business development initiatives, proposals, and presentations.
• Maintain accurate documentation, including contracts, budgets, invoicing, forecasts, reports, and surveys.
• Manage multiple priorities across accounts and internal stakeholders.
• Provide on-site partner support during the Festival and year-round events to ensure seamless execution and positive partner experiences.
• Complete administrative and reporting duties as required.

JOB GRADE & SALARY:

• 3
• $65,000

TARGET CONTRACT DATES:

• December 2, 2025

WORK LOCATION:

• Office Location: 350 King Street West, Toronto, ON M5V 3X5
• Weekly in-office requirements:
  • Minimum 2 days (November to April)
  • Minimum 3 days (May to October)
• Festival Office Requirements: Full-time during Festival

MINIMUM REQUIREMENTS:

• 9:00 a.m.–5:00 p.m., Monday through Friday
• Flexibility (hybrid, evenings/weekends during events)
• Overtime hours expectations during peak periods (e.g., Festival season)

HOW TO SUBMIT & APPLICATION DEADLINE:

• All applications must be submitted online through TIFF’s Career Centre.
• Please upload your cover letter and resumé as PDF(s), before the deadline of December 1, 2025

CLOSING:

We thank everyone who applies for their interest, but only candidates selected for an interview are contacted.

Candidates must be legally able to work in Canada at this time. TIFF regrets that it is unable to sponsor employment visas; however, TIFF considers and welcomes individuals on time-limited visa status for this position. For consideration to those on time-limited visa status, your visa must allow you to complete the full contract.

Please send any questions via e‑mail only to [e-mail].

TIFF is committed to fostering an inclusive and accessible environment where employees feel valued and respected, and where every employee has the opportunity to realise their potential. As such, we welcome and encourage applicants who identify as racialised persons, Indigenous persons, persons with disabilities, and persons across the spectrum of sexual orientation and gender identities.

If you are a person with a disability and require accommodation and/or assistance during the application process, please contact us in advance at [e-mail]. We strive to provide reasonable accommodations whenever requested.