Manager, Account Executive

Lightspeed; Montreal (administrative region); Hybrid; CAD 100,000 - 160,000; Full time

Benefits offered by this job

Flexible paid time off

Remote work policies

Equity options

Pension contributions

Training opportunities

Health and wellness credit

Volunteer time off

MacBook purchase program

Enhanced parental leave

Job summary

Lightspeed is seeking a Retail Sales Manager in North America, based near Montreal, to coach Account Executives and drive new business targets across the US and Canada. You will lead by example, using the Lightspeed platform and Salesforce to forecast, analyze conversions, and guide your pod to revenue growth.

You will collaborate with product, customer success, and implementation teams to ensure a customer-first sales experience and scalable training initiatives.

Qualifications

• Experience in hiring, leading and coaching a team of Account Executives.
• Experience using Salesforce for reporting and forecasting.
• A passion for driving revenue growth, an exceptional team culture, and a positive customer experience.
• Experience within SaaS and/or Retail sales is a plus.

Responsibilities

• Hands-on coaching the AE team to build a customer first sales experience while they showcase the Lightspeed platform to retailers within the US and Canada.
• Identify areas of opportunity and deliver results that are specific to new business and your specific pod
• Utilize Salesforce to report on forecasting, analyze conversion rates and additional sales activity metrics
• Responsible for the new business targets for your team
• Work closely with the existing Retail leadership team to organize and conduct training, lead team meetings, and other team & pod related initiatives.
• Partner cross functionally with product, customer success, implementation, and other internal teams

Skills

Leadership experience

Sales coaching

Account management

Sales forecasting

SaaS sales

Retail sales

North America market

Tools

Salesforce

Job description

Hi there! Thanks for stopping by

Are you actively looking for a new opportunity? Or just checking the market? Well… you might just be in the right place!

As a Retail Sales Manager, you will lead a team of Account Executives who are focused on closing new business sales within North America. The ideal candidate will have a proven track record of success in sales, leadership experience, and a deep understanding of customer needs in competitive markets.

If you feel like this role is for you and you meet all of the qualifications we would love to talk to you!

What you’ll be doing:

• Hands-on coaching the AE team to build a customer first sales experience while they showcase the Lightspeed platform to retailers within the US and Canada.
• Identify areas of opportunity and deliver results that are specific to new business and your specific pod
• Utilize Salesforce to report on forecasting, analyze conversion rates and additional sales activity metrics
• Responsible for the new business targets for your team
• Work closely with the existing Retail leadership team to organize and conduct training, lead team meetings, and other team & pod related initiatives.

• Partner cross functionally with product, customer success, implementation, and other internal teams

What you need to bring:

• Experience in hiring, leading and coaching a team of Account Executives
• Experience using Salesforce for reporting and forecasting
• A passion for driving revenue growth, an exceptional team culture, and a positive customer experience
• Experience within SaaS and/or Retail sales is a plus

Be a changemaker

You’ll enjoy:

• A flexible work environment that empowers you to do your best work
• A culture that celebrates performance
• The chance to make an impact in a team that’s big enough for career growth, but lean enough to make your voice heard
• Career-defining opportunities

Plus benefits designed to keep you happy, healthy and fulfilled.

• Flexible paid time off and remote work policies
• Equity options, because this is your company too
• Contributions to your pension plan. Your future matters
• Training opportunities to grow your skills and career
• Health and wellness credit so you feel your best
• Time off to volunteer and give back to your community
• Interest groups, employee led networks, social committees to sponsored sports teams
• Computer purchase program to get your personal Macbook
• Enhanced parental leave to support growing families

Fuel your growth. Find your people.

At Lightspeed, your growth is our priority. We invest in you with continuous learning opportunities, global mobility and benefits designed to support you—all within a driven, diverse and inclusive team that’s passionate about empowering our communities.

Lightspeed is a proud equal opportunity employer and we are committed to creating an inclusive and barrier-free workplace. Lightspeed welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Where to from here?

Obviously, this has to be mutually beneficial: we want you to step into a role you love, and we want to offer you a place you’re proud to come to every day. For a glimpse into our world check out our career page here.

Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that. We were founded in 2005, in Montreal’s gay village and our original members were all part of the LGBTQ+ community. The ethos of our business has been about inclusion from the very beginning, and we strive to provide a workplace where everyone belongs.

Who we are:

Powering the businesses that are the backbone of the global economy, Lightspeed's one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks.

Founded in Montréal, Canada in 2005, Lightspeed is dual-listed on the New York Stock Exchange (NYSE: LSPD) and Toronto Stock Exchange (TSX: LSPD). With teams across North America, Europe, and Asia Pacific, the company serves retail, hospitality, and golf businesses in over 100 countries.

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