Management Consulting Supervisor, Technology Performance

RSM Canada Operations ULC; Toronto; On-site; CAD 98,000 - 180,000; Full time

Job summary

RSM Canada Operations ULC in Toronto, Ontario, seeks a Technology Performance Supervisor to advise clients on digital transformation journeys, optimize IT capabilities, and lead project teams across North America.

This role requires 4+ years in process intelligence or digital transformation, knowledge of enterprise platforms, and strong communication; travel up to 50%. A Bachelor's degree is required, and the firm offers a competitive compensation range and benefits.

Qualifications

• 4+ years’ experience in process intelligence, digital transformation and/or software management, preferably working in a platform-agnostic environment.
• Knowledge of ERP, CRM, CPM and other enterprise platforms.
• Previous consulting experience advising on digital adoption automation and efficiencies.
• Experience with implementing technologies and migrating clients to SaaS/cloud environments.
• Knowledge of enterprise architecture concepts across all domains.
• Basic understanding of IT application lifecycle and IT controls.

Responsibilities

• Advise clients on digital transformation journeys including digital strategy development, roadmaps and emerging technologies.
• Advise CIOs on optimizing IT departments and IT capabilities.
• Lead and develop your team.
• Act as a project manager and liaison between stakeholders and users.
• Perform technology assessments and document findings.
• Develop and implement solutions to improve business processes.
• Prioritize initiatives based on business needs and requirements.
• Provide leadership, training and coaching to junior staff.
• Gather information from meetings and produce reports.

Skills

Digital transformation

Client advisory

Project management

Team leadership

Communication skills

Analytical thinking

Education

Bachelor’s degree

Tools

Microsoft Project

Visio

PowerPoint

Word

Microsoft SQL/Access

Job description

We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, inclusive culture and talent experience and our ability to be compelling to our clients. You’ll find an environment that inspires and empowers you to thrive both personally and professionally. There’s no one like you and that’s why there’s nowhere like RSM. RSM's Management Consulting Technology Performance team provides strategy and advisory assistance to improve the overall effectiveness of the Technology & Digital function for our clients. We are looking for a Supervisor to join this team! As a Technology Performance Supervisor at RSM, you will work with businesses in the industrials industry and receive hands‑on client experience with direct access to executive management. You will work on numerous projects per year, managing several pieces of assignments, not just one small part, and you will feel a great sense of accomplishment when you are done! You will also work in a mutually respectful team environment which will help you perform at your best and advance your career and professional capabilities.

Responsibilities

• Advise clients on their digital transformation journeys including digital strategy development, digital assessments, roadmap development and advising on emerging technologies
• Advise CIOs on optimizing IT departments and IT capabilities within client organizations
• Lead and develop your team
• Act as a project manager and liaison between stakeholders and users
• Perform technology assessments
• Evaluate business processes, anticipate requirements, uncover areas for improvement, and develop and implement solutions
• Prioritize initiatives based on business needs and requirements
• Update, implement and maintain procedures
• Work closely with clients and technicians
• Participate in projects, develop project plans, and monitor performance
• Provide leadership, training, coaching, and guidance to junior staff
• Gather critical information from meetings with various stakeholders and produce applicable reports
• Network internally and externally to develop sales opportunities
• Perform user acceptance testing
• Provide analysis, development and documentation of improvement opportunities
• Facilitate user workshops to gather and document business needs, requirements, weaknesses and challenges
• Continuously learn to better understand RSM's scope of services, with the intent to enhance value to the client through integration of services
• Aspire to career growth by assuming more active roles in technology assessments over time, as knowledge and experience progress
• Stay up to date on the latest process and digital/IT advancements to automate and modernize systems and regulations
• Effectively document and communicate your insights and plans to cross-functional team members and management

Basic Qualifications

• 4+ years’ experience in process intelligence, digital transformation and/or software management, preferably working in a platform agnostic environment
• Knowledge of ERP, CRM, CPM and other enterprise platforms
• Previous consulting experience, advising on digital adoption automation and efficiencies
• Previous experience with implementing technologies and migrating clients to SaaS/cloud environments.
• Knowledge of enterprise architecture concepts across all domains
• Basic understanding of IT application lifecycle, general IT controls and methods
• Experience in developing Target Operating Models for clients
• Strong communication skills
• Critical thinking and creative problem‑solving skills, as well as the ability to apply theoretical concepts and best practices to solve business problems
• Excellent planning, organizational, and time management skills
• Ability and willingness to travel up to 50% throughout North America
• Experience creating detailed reports and giving presentations
• Ability to anticipate and address client concerns and issues
• Demonstrated work ethic and ability to work effectively with people at all levels
• Bachelor’s degree
• Experience with various software solutions including Microsoft Project, Visio, PowerPoint and Word
• Database knowledge (Microsoft SQL, and/or Access)

Preferred Qualifications

• Certifications such as COBIT, ITIL, PMP, TOGAF
• Experience in PE and/or M&A transactions
• Exposure to a key industry such as Industrials, Business and Professional Services, Real Estate, TMT, Consumer Products and/or life sciences

Compensation and Benefits

At RSM, we offer a competitive benefits and compensation package for all our people.We offer flexibility in your schedule, empowering you to balance life’s demands, while also maintaining your ability to serve clients. Learn more about our total rewards at https://rsmcanada.com/careers/life-at-rsm/rewards-and-benefits.html.

RSM does not tolerate discrimination and/or harassment based on race; colour; creed; sincerely held religious beliefs, practices or observances; sex (including pregnancy or disabilities related to nursing); gender (including gender identity and/or gender expression); sexual orientation; national origin; ancestry; familial or marital status; age; physical or mental disability; citizenship; political affiliation; medical condition (including family and medical leave); domestic violence victim status; past, current or prospective service in the Canadian uniformed service; Canadian Military/Veteran status; pre-disposing genetic characteristics or any other characteristic protected under applicable provincial employment legislation. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process and/or employment/partnership.RSM is committed to providing equal opportunity and reasonable accommodation for people with disabilities. If you require a reasonable accommodation to complete an application, interview, or otherwise participate in the recruiting process, please call us at 800-274-3978 or send us an email at [e-mail].

At RSM, an employee’s pay at any point in their career is intended to reflect their experiences, performance, and skills for their current role. The salary range (or starting rate for interns and associates) for this role represents numerous factors considered in the hiring decisions including, but not limited to, education, skills, work experience, certifications, location, etc. As such, pay for the successful candidate(s) could fall anywhere within the stated range. Compensation Range: $98,000 - $180,400 Individuals selected for this role will be eligible for a discretionary bonus based on firm and individual performance.

Why work at RSM?

At RSM, we accomplish meaningful work and make an impact on the world around us. We work hard to fully understand our clients and work even harder to understand and identify your unique skills. We celebrate the differences among us and empower our talented professionals to grow forward, both personally and professionally. Our clients benefit from fresh insights and energy as we collaborate to support them, and our teams enjoy a work environment that inspires and empowers them to thrive.