management consulting service manager

Government of Canada; Ottawa; On-site; CAD 60,000 - 80,000; Full time

Job summary

A governmental body in Ottawa seeks a professional with a Bachelor's degree and 3-5 years of experience in IT service delivery. The role requires strong project coordination and analytical skills, as well as the ability to work under pressure and provide exceptional customer service. Responsibilities include advising teams, developing action plans, and managing budgets. Note that this position requires on-site work only, with no remote options available.

Benefits

Relocation costs covered by employer

Qualifications

• 3 years to less than 5 years of experience in information technology (IT) service delivery.
• Expertise in business services.

Responsibilities

• Advise project teams.
• Analyze administrative issues to assist employees.
• Coordinate projects and programs.
• Develop action plans and direct operations.
• Provide expertise in response to client needs.
• Hire, train, and motivate staff.

Skills

Attention to detail

Ability to work under pressure

Customer service

Education

Bachelor's degree

Tools

Information technology

Job description

Overview

Languages: English

Education

• Bachelor's degree

Experience

3 years to less than 5 years

On site

Work must be completed at the physical location. There is no option to work remotely.

Work setting

• Relocation costs covered by employer
• Urban area

Responsibilities

• Advise project teams
• Analyzes the administrative issues in order to provide help to the employee
• Assign programs
• Assign projects
• Coordinate projects and programs
• Develop action plans
• Direct the operations of an organization or department that provides services
• Evaluate the operations of establishments that provide services to business
• Plan and organize the operations of establishments that provide services to business
• Provide expertise in response to clients needs
• Review projects and programs
• Sort the technical problems in order to help the employee with established procedures
• Hire, train, direct and motivate staff
• Market business services
• Plan and control budget and expenditures
• Plan and direct research
• Plan, administer and control budgets for client projects, contracts, equipment and supplies
• Plan, develop and organize the policies and procedures of establishments
• Represent the company within various economic and social organizations
• Leading/instructing groups
• Provide customer service
• Monitor and evaluate

Experience and specialization

Computer and technology knowledge

• Information technology

Area of work experience

• Information technology (IT) service delivery

Area of specialization

• Business services

Transportation/travel information

• Own transportation

Work conditions and physical capabilities

• Attention to detail
• Fast-paced environment
• Tight deadlines
• Work under pressure