Managed Services Customer Success Manager - Canada

Huron; Toronto; On-site; CAD 90,000 - 140,000; Full time

Job summary

Ein innovatives Unternehmen im Bereich globale Beratung sucht einen erfahrenen Kundenbetreuer, der neue Kunden durch den Onboarding-Prozess führt und starke, langfristige Beziehungen aufbaut. In dieser Rolle sind Sie der Hauptansprechpartner für Kundenanliegen und tragen zur Umsatzsteigerung bei, indem Sie Möglichkeiten für Serviceverlängerungen und Upsells identifizieren. Mit einem starken Fokus auf Kundenerfolg und strategische Beratung bietet dieses Unternehmen eine unterstützende Arbeitsumgebung und umfassende Vorteile. Wenn Sie eine Leidenschaft für Kundenbeziehungen haben und in einem dynamischen Umfeld arbeiten möchten, ist diese Gelegenheit perfekt für Sie.

Benefits

Umfassende medizinische, zahnärztliche und augenärztliche Versorgung

Karriereentwicklungsmöglichkeiten

Jährliche Anreizvergütung

Unterstützende Arbeitsumgebung

Qualifications

• Mindestens 3 Jahre Erfahrung im Kundenservice oder Account Management.
• Ausgezeichnete Kommunikations- und Problemlösungsfähigkeiten.

Responsibilities

• Leiten neuer Kunden durch den Onboarding-Prozess.
• Aufbau und Pflege starker, langfristiger Kundenbeziehungen.

Skills

Kundenbeziehungsmanagement

Kommunikationsfähigkeiten

Problemlösungsfähigkeiten

Oracle Software

Workday Software

Education

Bachelor-Abschluss in Betriebswirtschaft

Bachelor-Abschluss in IT

Tools

Oracle

Workday

Job description

Employer Industry: Global Consultancy

Why consider this job opportunity:
- Salary up to $140,000 CAD
- Eligible for annual incentive compensation, promoting a pay-for-performance culture
- Comprehensive benefits including medical, dental, and vision coverage
- Opportunity for career advancement and growth within the organization
- Strong emphasis on client relationship management and strategic guidance
- Collaborative and supportive work environment focused on client success

What to Expect (Job Responsibilities):
- Guide new clients through the onboarding process, ensuring a smooth transition and understanding of services
- Build and maintain strong, long-lasting client relationships by understanding their business objectives
- Regularly review client performance metrics and provide insights to help clients achieve their goals
- Act as the main point of contact for client issues, ensuring timely resolution and satisfaction
- Identify opportunities for service renewals and upsells to contribute to revenue growth

What is Required (Qualifications):
- Minimum of 3 years of experience in customer success, account management, or a related field, preferably in digital managed services for Oracle or Workday software
- Bachelor’s degree in business, IT, or a related field
- Excellent communication and interpersonal skills
- Strong problem-solving abilities and ability to manage multiple clients and projects simultaneously
- Proficiency in Oracle or Workday software

How to Stand Out (Preferred Qualifications):
- ITIL methodology certification
- Customer-centric mindset with a proactive and results-oriented approach
- Ability to work independently and as part of a team
- Strong preference for candidates located in the Pacific Time Zone

#GlobalConsultancy #CustomerSuccess #CareerOpportunity #CompetitivePay #ClientRelations

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