Managed IT (MSP) Content Editor/Specialist

Jumpfactor; Toronto; On-site; CAD 90,000 - 120,000; Full time

Job summary

A leading marketing agency in Toronto is seeking a Managed IT Content Editor to oversee and optimize technical content for an expert IT audience. The ideal candidate has 15+ years in content editing, a strong grasp of MSP operations, and proven SEO skills. This role requires editing, fact-checking, and strategizing content to enhance engagement and ranking. Previous experience with IT compliance and cybersecurity is essential.

Qualifications

• 15+ years of experience in content writing/editing.
• Deep understanding of MSP operations and IT compliance.
• Proven track record of SEO-optimized IT content.

Responsibilities

• Edit and fact-check technical content for accuracy.
• Develop content frameworks for cybersecurity topics.
• Optimize content for SEO to enhance search rankings.

Skills

Content strategy

SEO optimization

Technical editing

MSP operations understanding

Cybersecurity knowledge

Tools

SEMrush

Ahrefs

Google Analytics

Job description

Overview

WHO WE ARE: Jumpfactor is an award-winning, 7-time Growth500 Fastest Growing Agency in Canada. We specialize in B2B services and technology marketing, with a strong focus on Managed IT Services, Technology, and Cybersecurity sectors.

ROLE OVERVIEW: We are looking for a Managed IT Content Editor with a deep understanding of MSP operations, cybersecurity, IT compliance, cloud computing, and IT support services. The ideal candidate has extensive experience in content strategy, SEO, and technical editing, ensuring our content is highly authoritative, data-driven, and tailored to MSPs and IT decision-makers (CIOs, IT Directors, CTOs).

This role involves editing, fact-checking, optimizing, and strategizing content that ranks well and engages an expert IT audience.

Key Responsibilities

• Editorial Oversight – Edit, refine, and fact-check technical content to ensure accuracy, industry relevance, and readability.
• Content Strategy – Develop and manage content frameworks for Managed IT, cybersecurity, and cloud computing topics.
• SEO Optimization – Optimize content for EEAT, long-tail keywords, and IT-specific search queries to enhance search rankings.
• Thought Leadership – Oversee high-value content like whitepapers, reports, and case studies that position the company as an authority in the MSP space.
• Fact-Checking & Compliance – Ensure all content adheres to industry standards (SOC 2, HIPAA, NIST, PCI DSS, GDPR, CMMC).
• Collaboration – Work with subject matter experts (SMEs), technical writers, and designers to create engaging IT-focused content.
• Content Performance Tracking – Monitor content KPIs and optimize based on engagement, traffic, and conversion data.

Ideal Candidate Profile

• 15+ years of experience in content writing/editing, specifically within Managed IT, IT support, MSPs, cybersecurity, or cloud services.
• Deep understanding of MSP operations, cybersecurity frameworks (SIEM, Zero Trust, MDR, XDR), and IT compliance.
• Proven track record of SEO-optimized IT content that ranks and converts.
• Strong grasp of RMM, NOC, ITIL frameworks, cloud security, endpoint protection, and IT infrastructure management.
• Exceptional editing skills with the ability to transform generic content into industry-specific thought leadership material.
• Experience working with AI-driven content tools, automation in ITSM, and emerging IT trends.
• Strong analytical mindset – able to measure content effectiveness and optimize accordingly.
• Ability to mentor junior writers and ensure consistent editorial quality.

Preferred Qualifications

• Experience in MSP marketing, IT services consulting, or cybersecurity content marketing.
• Familiarity with tools like SEMrush, Ahrefs, SurferSEO, and Google Analytics.
• Knowledge of LinkedIn content strategy for IT thought leadership.
• Previous experience managing a content team in the tech or MSP industry.

Next Steps

If you are interested in joining our team, we would love to see your prior writing samples in topics: Managed Service Providers, IT, Cybersecurity, and Cloud. Show us your talent, and let's embark on this exciting journey together!

Successful candidates may undergo short assessments to evaluate potential.