Mall Security Guard: Proactive & Customer-Focused

Paladin Security; Edmonton; On-site; CAD 22,000 - 31,000; Part time

Job summary

Paladin Security is seeking a Security Guard for a part-time, on-site role at West Edmonton Mall in Edmonton, Alberta. The position involves patrolling public and retail areas, assisting guests, and documenting incidents with clear reports.

Requirements include a valid Alberta BST licence and legal work status in Canada. Rotating day/evening/weekend shifts are required, with emphasis on professional communication and customer service.

Qualifications

• Valid Alberta Security Licence (BST) required.
• Legal eligibility to work in Canada without visa sponsorship.
• Ability to work continental rotating shift including days, evenings and weekends.
• Strong written and spoken English to complete incident reports.

Responsibilities

• Patrol assigned mall areas to maintain safety and deter loss or mischief.
• Assist guests with directions, inquiries, lost items, and safety concerns with high customer service standards.
• Write clear daily shift logs and incident reports.
• De-escalate tense situations and respond to medical or safety incidents.
• Collaborate with team members, site management and local emergency services when needed.

Skills

Strong English communication

Mobility/physical fitness

Job description

Paladin Security is seeking a Security Guard for a part-time, on-site role at West Edmonton Mall in Edmonton, Alberta. The position involves patrolling public and retail areas, assisting guests, and documenting incidents with clear reports.

Requirements include a valid Alberta BST licence and legal work status in Canada. Rotating day/evening/weekend shifts are required, with emphasis on professional communication and customer service.