Mall Guest Experience Ambassador

Cadillac Fairview; Ottawa; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading property management company in Ottawa is seeking a customer service representative to deliver exceptional guest services. Candidates must have strong interpersonal skills, a customer-service focus, and the flexibility to work various shifts. Responsibilities include managing guest inquiries, coordinating gift card sales, and maintaining the guest services database. Join a company that values excellence and offers a competitive rewards package.

Benefits

Competitive rewards package

Best-in-class benefits

Pension plan

Qualifications

• Previous experience in the hospitality field preferred.
• Strong organizational skills, ability to multi-task and attention to detail.
• Ability to stand for extended periods of time and walk the Centre while interacting with guests.

Responsibilities

• Deliver guest services programs including gift card sales and retail information.
• Receive and direct all incoming calls and inquiries.
• Maintain ongoing interaction with shopping centre customers.

Skills

Interpersonal skills

Customer-service focused

Excellent communicator

Organizational skills

Ability to multi-task

Job description

A leading property management company in Ottawa is seeking a customer service representative to deliver exceptional guest services. Candidates must have strong interpersonal skills, a customer-service focus, and the flexibility to work various shifts. Responsibilities include managing guest inquiries, coordinating gift card sales, and maintaining the guest services database. Join a company that values excellence and offers a competitive rewards package.