Major Incident Command & Recovery Lead

TechAlliance of Southwestern Ontario, London Economic Development Corporation; Halifax; Hybrid; CAD 83,000 - 133,000; Full time

Benefits offered by this job

Career Development

Health & Wellness

Time Off

Financial Security

Rewards & Recognition

Community Focus

Job summary

Canada Life is recruiting for a Major Incident Management professional to oversee enterprise incident and problem management processes across Canada Life, including 7x24 crisis leadership. You will liaise with Technology, Risk and executives to ensure effective communications and continuous service improvement.

You will lead incident recoveries, drive root cause analysis, and facilitate post-incident reviews while coordinating with Disaster Recovery and Business Continuity teams to minimize

Qualifications

• Post-secondary degree/diploma in business or computer science or an equivalent combination of training and experience.
• 8+ years’ experience in Technology Support including Major Incident Management, facilitating recoveries, Incident Management and Problem Management.
• Strong technical acumen across technologies (network, server, mainframe, app, programming language).
• Ability to lead crisis situations and work under high stress in a 24x7 environment.
• Excellent written and verbal communications, including executive level status updates.

Responsibilities

• Facilitate day-to-day Major Incident team procedures for service-impacting tech incidents.
• Lead multiple technical teams and streams of investigation for widespread incidents.
• Coordinate recovery actions with Risk, Disaster Recovery, Business Incident Management and Business Continuity; provide updates to senior leaders.

Skills

Major Incident Management

Incident Management

Problem Management

Communication Skills

ITIL V3+

Stakeholder Liaison

ServiceNow

Education

Bachelor's degree or diploma in Business or Computer Science

Tools

ServiceNow

Job description

Canada Life is recruiting for a Major Incident Management professional to oversee enterprise incident and problem management processes across Canada Life, including 7x24 crisis leadership. You will liaise with Technology, Risk and executives to ensure effective communications and continuous service improvement.

You will lead incident recoveries, drive root cause analysis, and facilitate post-incident reviews while coordinating with Disaster Recovery and Business Continuity teams to minimize