Maitre D (Lead Banquet Server) - C Hotel

Carmen's Group; Hamilton; On-site; CAD 23,000 - 32,000; Part time

Job summary

Carmens Group in Hamilton is seeking a part-time Maître D’ to lead front-of-house during events. You will welcome guests, coordinate with the kitchen and management, and ensure smooth service.

The role is evenings and weekends, with the potential to grow within a supportive hospitality team. The ideal candidate has 1–2 years of serving experience and holds a valid Smart Serve certification, with reliable transportation for late-night shifts.

Qualifications

• 1–2 years serving experience in banquets, catering, restaurants, or similar busy service settings.
• Ability to lead front-of-house during events and coordinate with kitchen and management.
• Strong communication and guest service skills.

Responsibilities

• Act as on-site ambassador for the venue with professionalism and warmth.
• Lead and coordinate front-of-house teams during events from start to finish.
• Welcome guests, respond to requests, and address concerns professionally.
• Communicate allergies, special meals, and guest preferences to staff.

Skills

Service experience

Leadership

Communication

Education

Smart Serve certification

Job description

Join the Team at C Hotel by Carmens

The C Hotel by Carmens is a stylish, modern boutique hotel known for thoughtful service and memorable guest experiences. As part of Carmens Group, you’ll join a supportive team with more than 40 years of hospitality experience in Hamilton and the surrounding areas. If you’re detail-oriented, enjoy helping people, and thrive in a fast-paced setting, we’d love to connect with you!

Position Details:

• Job Type: part-time, permanent
• Vacancy: This posting is for a current vacancy
• Compensation: $20.00 an hour + gratuities
• AI Disclosure: Your application will be reviewed by our hiring team

About the role:

The Maître D’ leads front-of-house service during events, helping the team provide attentive service and keep each event running smoothly. You’ll welcome guests, coordinate with the kitchen and management, and respond to changing needs throughout the event.

Responsibilities will include:

• Acting as the on-site ambassador for the venue, confidently representing Carmen’s Group with professionalism and warmth
• Lead and coordinate the front-of-house team during events from start to finish
• Welcome guests, respond to requests, and address concerns professionally
• Review menus to ensure knowledgeable service and communicate allergies, special meals, and guest preferences
• Monitor service timing, food presentation, and event flow
• Assist with food and beverage service and clearing as needed
• Keep the team informed and focused when plans change
• Work with the Banquet Manager and share feedback after events
• Additional duties as assigned to support event execution

What we are looking for:

• 1-2 years of serving experience in banquets, catering, restaurants, or another busy service setting
• Valid Smart Serve certification is required
• Availability for evenings, weekends, event-based hours, and closing shifts is required
• Reliable transportation for late-night shifts; a valid driver’s license and vehicle are preferred
• Clear communication and leadership skills, along with the ability to guide and support a team
• A welcoming approach and commitment to excellent guest service
• The ability to stay calm and make sound decisions during event service
• Dependability and a hands-on approach to work

Why Work for Carmens Group?

• Flexible scheduling
• Great Place to Work Certified (2022-2024, 2026)
• Named Best Workplace in several award categories:
  • Most Trusted Executive Teams
  • Best Places to Work in Hospitality & Retail
  • Best Places to Work in Canada
  • Best Workplaces for Women
  • Best Workplaces for Mental Wellness
• Perks & Benefits:
  • Pay on Demand
  • Global Hotel Discounts
  • Staff discounts at our restaurants
  • Employee Scholarship Program
  • Wellness programs & staff events
  • Clear opportunities to grow into leadership roles
  • Employee recognition programs celebrating your achievements and milestones
  • Referral bonuses when you bring great talent to the team
  • Safe, inclusive and supportive workplace culture

Join a company that values your growth, wellbeing, and passion- where your career is supported every step of the way.

We’re Carmens Group, a Hamilton-based hospitality company focused on creating memorable experiences. Our family of venues includes Carmen’s Event Centre, The C Hotel, The Lakeview, Hamilton Convention Centre, fig&lemon Catering, The Arlington Hotel, and Good Earth Food & Wine. Together, we’re bringing people together across Southern Ontario through exceptional events, food, and hospitality.

If you’re passionate about hospitality and enjoy creating memorable guest experiences, we’d love to hear from you. Apply today and join our team!

Carmens Group makes certain there is an equal employment opportunity for all employees and applicants for employment.

Carmens Group will strive to provide accommodation to persons with disabilities in the recruitment process upon request. If you are selected for an interview and you require accommodation due to a disability during the recruitment process, please notify People & Culture upon scheduling your interview.