Maintenance Technician

Insight Global; Quebec; On-site; CAD 60,000 - 85,000; Full time

Job summary

Insight Global is seeking multiple Critical Environment Technicians to support one of our largest technology customers in maintaining datacenter infrastructure. You will monitor, inspect, and perform maintenance on critical systems, enacting SOPs/MOPs while upholding safety protocols and security requirements.

Role requires 12-hour shifts, including nights and weekends when required; prior experience with equipment inspection, troubleshooting, and coordination with engineers is expected.

Qualifications

• 2-3+ years in mission-critical services or related environments.
• Experience writing/executing SOPs/MOPs/EOPs.
• Experience with building management systems (EPMS).
• Experience as equipment technician performing inspections and break-fix on equipment (generators, UPS, AHU, chillers, pumps).
• Ability to work 12-hour shifts including nights/weekends/holidays.

Responsibilities

• Maintain the critical infrastructure in datacenters.
• Perform monitoring, inspections, and routine maintenance.
• Troubleshoot equipment and enforce safety and security requirements.
• Develop and maintain MSOW/MOPs/SOPs for operations.
• Coordinate with contractors and on-site personnel as needed.

Skills

Procedure writing

SOP/MOP/EOPs experience

EPMS experience

Equipment inspections/break-fix

12-hour shifts availability

Tools

EPMS

Job description

- 2-3+ year(s) mission critical services work/applied learning experience (e.g., high availability assembly/manufacturing/critical infrastructure environments such as data centers, oil and gas refineries, hospitals, pharmaceutical, manufacturing, or related fields)

• Technical procedure writing and execution experience for SOP/MOP/EOPs
• Experience with building management systems (EPMS)
• Experience as an equipment technician performing inspections and break fix for equipment (e.g. generators, UPS, AHU, chillers, pumps...etc.)
• Ability to work 12-hour shifts, including night shift assignments during non-standard business hours that may include weekends and/or holidays.

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Job Description

Insight Global is looking for multiple Critical Environment Technicians to work for one of our largest technology customers. You will help to maintain the critical infrastructure that keeps our customer's datacenters up and running. This could be anything from performing basic monitoring and inspection, performing various types of maintenance, participating in equipment troubleshooting, enforcing all safety and security requirements, and developing methods of operating procedures (MOPs) and standard operating procedures (SOPs).

Critical Environment Culture

• Understands, follows, and ensures safety and security requirements (e.g., job hazard assessments [JHAs], toolbox talks), and business processes and procedures are met, to properly perform work in a safe, quality, and reliable manner in accordance to applicable Authority Having Jurisdiction (AHJ) regulations, and [clients] requirements.
• Recognizes safe versus unsafe working conditions and responds accordingly (e.g., stop/pause tasks, stand down vendors where necessary). Escalates immediately when unsafe working conditions are observed and promotes a safe working culture to empower other team members. Participates in required meetings, trainings, and necessary handoffs.

Equipment and Systems Maintenance

• Processes method statement of work (MSOW) documents. Coordinates activities and associated schedules with contractors. Performs inspections of equipment in a facility. Participates in testing and commissioning activities. Advises engineer partners or project management colleagues on project scope process or execution methodology. Presents for review and approval MSOW in their area of responsibility.
• Prepares and submits reports as assigned following preexisting scripts and templates, or using ad hoc methods required to support trending and analysis (e.g., Root Cause Analysis [RCA] reports) and may review prior reports delivered by less experienced team members.
• Performs various types of maintenance (e.g., planned, predictive, corrective) and repairs for multiple disciplines and multiple equipment types of increasing complexity with no supervision, while serving as a subject matter expert for one discipline - in consideration of Task Hazard Analysis (THA), Method Statement of Work (MSOW), or varying permit requirements. Communicates and/or escalates maintenance activities per established process and procedure. Prioritizes maintenance activities as required and/or appropriate. Documents tasks or issues during maintenance activities within appropriate systems per process and procedure as needed. Provides consultation to colleagues on maintenance and repairs through deep understanding of equipment, systems and their interrelations. Follows recommended maintenance schedules. Oversees everyday, complex, large-scale tasks for a single discipline or equipment across disciplines.
• Performs troubleshooting independently for multiple equipment, systems, subsystems, and component types. Documents issues found in troubleshooting process within appropriate systems per process and procedure as needed. Ensures equipment and system settings are consistent with established parameters and designs. Determines when troubleshooting efforts are deemed adequate and communicates or escalates to suppliers, engineers, or more experienced colleagues as needed.
• Provides necessary escort to third-party contractors, sub-contractors, vendors, and service providers on site based on all procedure levels of risk (LOR).

Equipment and Systems Operations

• Safety and quickly responds to and leads an onsite incident response team for all abnormal conditions that impact operations, and coordinates with other critical facilities professionals to perform corrective repairs, without supervision. Gathers necessary information and creates incident timelines/data, root-cause analyses, and/or action items following an abnormal condition as required. Identifies and contacts/engages appropriate parties to mitigate incidents as they occur. Develops new or follows preexisting emergency operating procedures (EOPs), methods of procedure (MOPs), standard operating procedures (SOPs), and digital methods of operating procedures (DMOPs) in relation to incidents.
• Completes the inspection and supervision of critical environment-related facility equipment (e.g., controls, heating, ventilation, and air conditioning [HVAC], mechanical systems), building, and grounds for unsafe or abnormal conditions. Understands critical system alarms for multiple discipline(s) of equipment, their meanings, and engages with appropriate escalation processes or procedures. Recognizes circumstances where execution would be considered safe to proceed. Performs various inspections and validations of equipment performance.
• Works on critical operational tasks (e.g., stabilization, resolution, recovery) independently. Serves as a subject matter expert in select critical environments-related systems within the data center commensurate with their training and work experience, advises less experienced colleagues on such topics, and provides oversight and training/mentorship to team members on tasks regarding these subsystems (e.g., electrical, mechanical, controls, generators).

Physical Requirements

• Occasional climbing of ladders. Frequent climbing of stairs and/or ramps. Prolonged standing. Occasional lifting 50lbs / 22.5kg. Occasional push or pull 50-75 lbs / 22.5-34kg. with assistive device.
• Normal visual acuity (near, far and peripheral with correction), defined via standard medical terms and applicable criteria. Normal color vision for electrical work, defined via standard medical terms and applicable criteria.

Working Conditions

• Working for extended periods under elevated levels of ambient noise, heat, and light due to necessary equipment and ventilation systems.

Vacancy: This posting is for a currently vacant role, and the successful candidate will be hired into an existing open position.