Maintenance Coordinator

lush; Toronto; On-site; CAD 50,000 - 61,000; Full time

Benefits offered by this job

Up to 50% product discount

SteeI-Toed Boot Reimbursement (up to $

Department bonus program

Job summary

Lush Cosmetics is seeking a Maintenance Coordinator for our Etobicoke, ON site. The role supports the Facilities Manager in maintaining store and distribution center operations, inspections, and CMMS tasks.

The right candidate brings strong safety awareness, mechanical familiarity, and hands-on maintenance experience in a fast-paced environment, with weekend/holiday flexibility and valid driver’s license.

Qualifications

• Current Lush employee
• Flexible to work weekends, holidays, and occasional overtime
• Confident with basic mathematics, ability to count
• Accustomed to working in a highly seasonal, high-pressure environment
• Capable of physical activities such as standing for long durations, bending
• Holds a valid Class 5 driver's license
• Forklift, siccor lift, or walkie jack certified
• Proficient in Google Suite (GMail, GChat, GMeet, GDoc)
• Success in identifying, documenting, prioritizing, and closing tasks
• Demonstrated process improvement experience, focused on root cause analysis
• Maintain a positive attitude and engage in your work
• Ability to achieve daily goals consistently
• Excellent problem-solving, communication, and organizational skills
• Able to plan, prioritize, and organize multiple tasks
• Open to daily feedback on performance
• Reliable, punctual, and dependable
• Competency in English: reading, writing, and speaking

Responsibilities

• Practice safe work and identify unsafe situations to the appropriate individuals
• Adhere to company and departmental policies and best practices for quality, cleanliness, and health and safety
• Schedule and participate in regular site inspections of facilities and equipment
• Create Service Tickets based on the inspection report, and monitor service tickets until they are resolved
• Set an example in adherence to Health and Safety Standards
• Create Purchase Orders for maintenance equipment and parts
• Maintain positive relationships with Distributors, Contractors, Service Providers, Room Managers, and Supervisors
• Assign Service Tickets to the appropriate Staff Member, Contractor, or Service Provider
• Resolve Service Tickets by scheduling the appropriate Contractor or Service Provider
• Support the Maintenance team in completing maintenance tasks relevant to training and skills
• Maintain a Preventive Maintenance Schedule
• Communicate professionally in person, by phone, and through email
• Ensure guests have confirmed appointments and are provided with PPE
• Support onboarding and daily duties while following SOPs
• Perform general housekeeping and equipment cleaning duties
• Represent the ethics and culture of the Lush brand
• Inventory management of stores, spare parts, and materials
• Optimize CMMS integration
• Monthly KPI reporting

Skills

Weekend availability

Math proficiency

Health and safety minded

English communication

Driver's license (Class 5)

Forklift certification

Google Workspace

Task prioritization

Problem solving

Team collaboration

Tools

CMMS (Hippo)

Google Suite

Job description

Job Title

Maintenance Coordinator

Compensation

$55,000.00/annum CAD

Department

Maintenance & Facilities

Start Date

ASAP

Reports to

Facilities Manager

Terms of Employment

Full-Time, Salary

Location

Etobicoke, Ontario

Submit Application By

11:59pm on Sunday, October 25, 2026

About Us

Lush Cosmetics has more than 250 retail stores between Canada and the USA alone, with our Canadian Manufacturing and Distribution Center located in Toronto, ON .

Lush is known worldwide for our unique bath and beauty products, amazing skin and hair care, personalized customer service, and environmental activism, and a fun & funky store atmosphere. We are dedicated to the practices of fair-trade sourcing, providing fair wages for our staff, and supporting sustainable communities, as well as giving back to organizations that can make a difference.

We Offer

• Inclusive working atmosphere where diversity and individuality are valued and celebrated
• Up to 50% off our products, both online and at our retail locations
• Steel-Toed Boot Reimbursement Program (up to $150 CAD after 30 days of active employment)
• Immediate eligibility for our department-specific bonus program
• Team appreciation events
• Employee and Family Assistance Program (EFAP)
• A growing, dynamic business where personal development is encouraged
• Complimentary coffee/tea in the employee lunchrooms
• Gender neutral restrooms and changing rooms

The Role: Maintenance Coordinator - Contract

What you do (Responsibilities)

• Practice safe work and identify unsafe situations to the appropriate individuals
• Adhere to company and departmental policies and best practices for quality, cleanliness, and health and safety
• Schedule and participate in regular site inspections of facilities and equipment
• Create Service Tickets based on the inspection report, and monitor service tickets until they are resolved
• Set an example in adherence to Health and Safety Standards
• Create Purchase Orders for maintenance equipment and parts
• Maintain positive relationships with Distributors, Contractors, Service Providers, Room Managers, and Supervisors
• Assign Service Tickets to the appropriate Staff Member, Contractor, or Service Provider
• Resolve Service Tickets by scheduling the appropriate Contractor or Service Provider
• Support the Maintenance team in completing maintenance tasks relevant to your training and skills
• Maintain a Preventive Maintenance Schedule
• Communicate professionally in person, by phone, and through email
• Ensure guests have confirmed appointments and are provided with appropriate personal protective equipment during their visit
• Supports new or returning staff as required with onboarding, demonstrations of daily duties and responsibilities, while ensuring safety and SOP guidelines are being followed.
• Perform general housekeeping and equipment cleaning duties as required
• Represent the ethics and culture of the Lush brand
• Inventory management of stores, spare parts, and materials
• Optimize CMMS integration
• Monthly KPI reporting

Who you are (Qualifications)

Required

• Current Lush employee
• Flexible to work weekends, holidays, and occasional overtime
• Confident with basic mathematics, ability to count, including addition and subtraction
• Accustomed to working in a highly seasonal, high-pressure environment
• Capable of physical activities such as standing for long durations, bending down, pulling, and pushing
• Holds a valid Class 5 driver's license
• Forklift, siccor lift, or walkie jack certified
• Proficient in Google Suite (GMail, GChat, GMeet, GDoc)
• Success in identifying, documenting, prioritizing, and closing tasks
• Demonstrated process improvement experience, focused on the ability to find the root cause
• Maintain a positive attitude and engage in your work
• Ability to achieve daily goals consistently
• Excellent problem-solving, communication, and organizational skills
• Able to plan, prioritize, and organize multiple tasks
• Open and adaptable to daily feedback on performance
• Reliable, consistent attendance, punctual, and dependable
• Competency in English: reading, writing, and speaking

Preferred

• Mechanical equipment and process knowledge
• 1-2 years' administrative or maintenance experience in cosmetics, pharmaceuticals, or the food industry
• Ticket system and/or CMMS experience (Computerized maintenance management system, such as Hippo)
• Experience or familiarity with Industrial Equipment (Industrial Mixers, Pneumatic Systems, Hydraulic Systems, Labelling Lines)
• Experience or familiarity with hand or powered tools
• Well-versed in Lush's Health and Safety Program
• First Aid Certified

Only select applicants will be considered for this opportunity based on our selection criteria.

The above information on this description has been designed to indicate the general nature and level of work performed by employees with this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, respons