Mainframe Prod. Support

E-Solutions; Toronto; On-site; CAD 85,000 - 105,000; Full time

Job summary

A technology solutions provider is seeking a Senior Maintenance and Support Technical Analyst in Toronto. In this role, you will support the client's credit/debit card online systems, ensuring their performance and troubleshooting issues. A strong background in IBM Mainframe, COBOL, and JCL, along with analytical skills, is essential. This position is hybrid, requiring both technical expertise and communication skills.

Qualifications

• Strong technical background with years' experience on various system platforms.
• Experience in IT development support and implementation lifecycles.
• Ability to quickly adapt to changing circumstances.

Responsibilities

• Act as primary IT liaison with multiple interfacing applications and stakeholders.
• Performed end-to-end capacity and performance tuning.
• Provide consulting services on new infrastructure initiatives.

Skills

Strong technical background

Analytic skills

Troubleshooting

Infrastructure knowledge

Applications analysis

Adaptability

Curiosity and eagerness to learn

Education

University degree or College diploma

Tools

IBM Mainframe

JCL

COBOL

CICS

ZEKE

MQ

DB

GitHub

JIRA

DevOps

Job description

Job Title: Mainframe Prod. Support (JCL, COBOL, CICS, ZEKE, MQ, DB)

Job Location: Toronto, ON (Hybrid days a week)

Mode of hiring: Contract

Job Description

As a Senior Maintenance and Support Technical Analyst you will work with both internal and external partners to provide support for our client rd party's Credit Debit card online and clearing systems which processes over billion transactions annually In addition you will oversee the end-to-end infrastructure needs and partner with IT infrastructure teams to research recommend and implement the solutions that meet stakeholder needs

What will you do

• Act as the primary IT liaison with multiple interfacing applications clients IT infrastructure team's rd party vendors and business partners
• Perform end-to-end capacity and performance tuning to maintain or improve performance across multiple systems
• Apply analytical and technical skills to proactively identify track manage and resolve application and infrastructure issues
• Provide consulting services on new infrastructure initiatives Assesses researches and analyzes business and system needs exploring alternative options to recommend technology solutions and designs that meet sponsor needs Develops proposals for senior management as required
• Partner with both internal and external groups for problem resolution and implementation of support initiatives defect
• Adhere to standards concerning process documentation and personal conduct
• Carry the production support Samsung iPhone on a rotation basis with backup support

What do you need to succeed

Must-have

• Strong technical background with years' experience on various system platforms
• Strong analytic skills with experience in troubleshooting and analyzing issues within infrastructure and applications
• Experience in IT development support and implementation lifecycles
• Technical skills IBM Mainframe experience JCL COBOL CICS ZEKE MQ DB GitHub JIRA any Base Interac HPE Nonstop and network knowledge would be a plus
• Ability to quickly adapt to changing circumstances
• Always curious and invest energy to learn quickly

Nice to have

• to years in a support capacity with Point-of-Sale knowledge
• Some experience in different programming languages CC HTML Java Python VB etc. along with DevOps experience Jenkins UCD along with
• Excellent communication and interpersonal skills dealing with both internal and external clients
• University degree or College diploma preferred