Made to Measure Client Service Administrator

Harry Rosen; Toronto; On-site; CAD 100,000 - 125,000; Full time

Job summary

A leading menswear retailer in Toronto is seeking a Made to Measure Client Service Administrator. The ideal candidate will have over 2 years of retail experience, a strong service orientation, and the ability to work effectively within a team. Responsibilities include supporting team members, administering client services, and ensuring customer satisfaction. This role offers competitive benefits and opportunities for professional development.

Benefits

Monthly and annual team bonuses

Industry discounts

Flexible benefits package

Pension and Group RRSP Programs

Digitally advanced workplace

Supportive coaching for career goals

Diversity, Equity and Inclusion culture

Qualifications

• 2+ years of retail experience with an administrative capacity.
• Strong focus on long-term customer loyalty.
• Demonstrated interest in technology for customer service.

Responsibilities

• Provide back-up and cross-functional support to team members.
• Train new hires on POS procedures.
• Ensure communication with store leadership.

Skills

Retail experience

Customer service orientation

Attention to detail

Strong communication skills

Multi-tasking skills

Job description

It's fun to work in a company where people truly BELIEVE in what they're doing!

Your Style, Your Career

Harry Rosen is a retailer of fine quality menswear with store locations across Canada. We have been specializing in luxury menswear for over 70 years and have been officially recognized as one of Canada’s Best Managed Companies.

We are committed to developing retail professionals who love retail and have the passion and ability to inspire exceptional service.

We are looking for a Made to Measure Client Service Administrator to join our Store team.In this role you’ll :

• Provide back-up and cross functional support assistance to team members as needed
• Attend and participate in associate meetings
• Assist with markdowns and price changes
• Assist with inventory and order of store supplies
• Train new hires on POS procedures and best practices
• Ensure on-going communication with store leadership
• Deliver consistent and exceptional service through brand standards
• Well-versed in all areas of POS and Client Systems
• Assist with the administration of the MTM program
• Maintain the integrity of the MTM filing systems
• Accurately enter information for MTM orders for multiple brands
• Check for and note any sold out MTM fabrics

The successful candidate will have :

• 2 years+ of retail experience with administrative capacity in managing client services
• A focus on driving long-term customer loyalty and conversion and elevating both the in-store and online customer experience)
• Our menswear retail environment includes working within various departments such as sportswear, footwear, accessories, outerwear, tailored clothing and made-to-measure. Experience in the retail industry is preferred.
• A strong service orientation – a demonstrated desire to wow our customers!
• Detail oriented
• Demonstrated interest in technology and how to use tech innovations to support the retail Customer Service function
• The ability to work effectively as part of a team
• Strong multi-tasking skills and the ability to calmly and efficiently manage, acknowledge and assist a long line of customers waiting for service
• Strong communication skills

What are the perks of the job?

• Opportunities to additionally earn monthly and annual Team bonuses
• Best in industry discounts and special purchase opportunities
• A comprehensive flexible benefits package
• Pension and Group RRSP Programs that grow with you
• A modern, digitally advanced workplace
• A coach committed to supporting the achievement of your personal career goals
• A culture that is rich and diverse fostered through an internal Diversity Equity and Inclusion Council
• An employer that values internal growth and promotion and is committed to succession planning for your future

We thank you for your interest in this opportunity.