MAC Full Time Key Holder Key Holder

The Estée Lauder Companies; Vancouver; On-site; CAD 41,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Wellness programs

Life insurance

Disability insurance

Retirement plan

Paid holidays

Education programs

Job summary

The Estée Lauder Companies Inc. is seeking a dynamic Key Holder to support the Store Manager and Assistant Manager in delivering exceptional service and smooth store operations in Vancouver.

You will lead the team to provide inspirational, authentic customer service and manage end-of-day cash reconciliation on a rota basis. This role requires previous retail experience, strong coaching skills, and the ability to work varying shifts including weekends and special events.

Qualifications

• Proven retail experience in cosmetics or luxury brands.
• Ability to provide inspirational, authentic and personalized customer service.
• Experience coaching/mentoring others to meet sales and service targets.
• Willingness to work retail hours including days, nights, weekends and events.

Responsibilities

• Lead by example to coach and mentor the sales team to meet targets.
• Provide authentic, personalized customer service to customers.
• Carry out daily cash reconciliation and opening/closing the store as scheduled.

Skills

Retail experience

Customer service

Coaching mentoring

Supervisory experience

Cash handling

POS software

Flexible hours

Tools

POS software

Job description

The Estée Lauder Companies Inc. is one of the world’s leading manufacturers, marketers, and sellers of quality skin care, makeup, fragrance, and hair care products, and is a steward of luxury and prestige brands globally. The company’s products are sold in approximately 150 countries and territories under brand names including: Estée Lauder, Aramis, Clinique, Lab Series, Origins, MAC, Aveda, Jo Malone London, Bumble and bumble, Darphin Paris, TOM FORD, Smashbox, AERIN Beauty, Le Labo, Editions de Parfums Frédéric Malle, GLAMGLOW, KILIAN PARIS, Too Faced, Dr.Jart, the DECIEM family of brands, including The Ordinary and NIOD, and BALMAIN Beauty.

Description

We are looking for a dynamic and inspirational Key Holder to support the Store Manager and Assistant Manager to ensure the smooth efficient running of the Store. You will use your outstanding coaching and mentoring skills to lead by example, modelling the behaviors that the sales team need to demonstrate in order to provide inspirational, authentic and personalized customer service to achieve all sales and customer service targets.

You will also use your flair for retail and cash handling experience to carry out essential start and end of day cash reconciliation as will also have responsibility for opening and closing the store on a rota basis.

If you are an ambitious self-starter, with previous retail experience, looking for your first supervisory experience then this is the perfect role for you and the first step towards a long term and fulfilling career with a leader in prestige beauty.

With a culture that values diversity of thought and people, we offer progressive career opportunities, outstanding training and development and a competitive remuneration and benefits package.

Qualifications

• Proven retail experience preferably within cosmetics
• The ability to provide inspirational, authentic and personalized customer service
• While not essential, previous retail operations experience including cash reconciliation and opening and closing the store is desirable
• Previous supervisory experience including coaching/mentoring others to achieve sales and customer service targets is desirable
• Ability to work retail hours including days, nights, weekends and special events in a fast-paced work environment
• Previous experience with retail point-of-sale software
• Applicants must be able to provide proof of right to live and work in the country if invited to attend for interview

Pay Range: Anticipated Base Salary Range $21.00 to $26.85 (Depending on qualifications, skills, experience and/or budget), based on a 40 hour work week (range to be scaled accordingly). In addition, The Estée Lauder Companies offers a variety of benefits to eligible employees, including health insurance coverage (medical, dental, and vision insurance), wellness and family support programs, life and disability insurance, retirement savings plans, education-related programs, paid holidays and vacation time. In addition, the Company maintains highly competitive incentive compensation programs (role eligibility may vary based on terms of the respective plan(s)).

You may be eligible to participate in the applicable Commission/Bonus Plan, under the plan guidelines in effect at the time of hire. Additional details regarding the commission plan will be provided as part of your onboarding.

Equal Opportunity Employer

We are an equal-opportunity employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. Accommodations for job applicants with disabilities are available on request.

Artificial Intelligence is used to compare and screen an applicant’s resume as against the posted job description.