Luxury Sales Associate (Full-Time)

Swatch Group; Calgary; On-site; CAD 40,000 - 60,000; Full time

Job summary

A leading global watch manufacturer in Calgary is seeking a Luxury Sales Associate. In this role, you will achieve sales targets while serving as a Brand Ambassador for luxury timepieces. Candidates must have at least 3 years of retail sales experience, particularly in luxury environments, and demonstrate strong customer service and communication skills. Flexibility in scheduling and the ability to work weekends are essential.

Qualifications

• Minimum 3 years of retail sales experience, with at least 2 years in luxury retail.
• Proven ability to meet or exceed sales targets.
• Experience with POS systems and boutique operations.

Responsibilities

• Deliver exceptional customer service and achieve sales targets.
• Support daily operations and manage inventory.
• Assist in visual merchandising and maintain store standards.
• Uphold workplace safety standards.

Skills

Customer Service

Sales Generation

Communication Skills

Relationship Building

Results-oriented

Job description

The company

OMEGA is a company of the Swatch Group, the world's leading watch manufacturer. Since 1848, the brand has been synonymous with excellence, innovation, design and precision. Thanks to its pioneering spirit, OMEGA was the first watch worn on the moon, and it has enjoyed many other accomplishments and explorations in the ocean and in space.

Job description

As a Luxury Sales Associate, you will report to the Store Manager and be responsible for achieving sales targets. You will act as an Omega Brand Ambassador while demonstrating key attributes essential to success in luxury retail: Client Centricity, Brand Passion, Professional Excellence, Adaptability, and Collaborative Spirit.

Responsibilities include:

• Customer Service & Sales Generation: Deliver exceptional customer service by assisting clients and resolving issues with a positive, professional attitude. Achieve and exceed sales targets through outstanding product knowledge and a passion for luxury timepieces.
• Operations: Support daily operations, including processing sales and returns, inventory management, and adhering to operational policies and procedures.
• Visual Merchandising: Assist in maintaining the boutique's visual standards by following visual merchandising guidelines. Contribute to the cleanliness and organization of the boutique environment.
• Compliance: Uphold workplace safety standards.

Working Conditions

Work is performed with moderate physical effort and significant walking and standing is required for the majority of each shift. While this position has a low risk of injury, the role requires lifting, pushing, pulling and holding (up to 35 lbs and above with appropriate support) of boxes and store fixtures, as well as significant focus when completing paperwork, cash management or using the POS.

Employment Status

Full-Time: 40 hours per week on average. Must maintain open availability to meet the needs of the business and may be required to work more than 40 hours per week, including certain holidays and blackout dates.

Profile

• Availability to work opening and closing shifts; flexible hours including weekends and holidays.
• Strong communication skills (verbal & written), including strong relationship-building skills.
• Must be a self-starter who works well independently and in team environments.
• Ability to communicate in a clear, concise and professional manner.
• Results-oriented with a high level of energy and enthusiasm.
• Passion for luxury sales and working in a fast-paced environment.

Professional requirements

• Minimum 3 years of retail sales experience, with at least 2 years in a luxury retail environment (e.g., watches, jewelry, fashion, or accessories).
• Proven ability to meet or exceed sales targets in a client-focused setting.
• Experience working with POS systems and boutique operations.
• Strong understanding of luxury clientele expectations and service standards.