Luxury Retail Team Leader – Client Experience

Tiffany & Co.; Toronto; On-site; CAD 70,000 - 90,000; Full time

Job summary

A leading luxury retail brand in Toronto seeks a Team Manager to lead and develop sales and operations teams. The role requires a dynamic leader who ensures exceptional client service and drives sales performance. Ideal candidates have 3+ years in retail management and strong sales generation skills. This position offers a chance to shape the client experience and foster a high-performing workplace culture.

Qualifications

• Minimum of 3 years of retail or luxury retail store management experience.
• Proven track record in sales generation.
• Flexibility to work non-traditional hours.

Responsibilities

• Support the Director in leading sales and operations teams.
• Achieve and exceed sales targets while enhancing client experience.
• Attract and retain top talent to build a high-performing team.

Skills

Sales generation

Client relationship management

Retail management

Team leadership

Client-centric service

Education

College/University degree

Graduate gemologist degree or GIA course work

Tools

Microsoft Office

Client tracking systems

Point of Sales (POS) systems

Job description

A leading luxury retail brand in Toronto seeks a Team Manager to lead and develop sales and operations teams. The role requires a dynamic leader who ensures exceptional client service and drives sales performance. Ideal candidates have 3+ years in retail management and strong sales generation skills. This position offers a chance to shape the client experience and foster a high-performing workplace culture.