Luxury Retail Support Associate — Customer Care & Stock

Tory Burch; Ottawa; On-site; CAD 23,000 - 26,000; Full time

Job summary

Tory Burch is seeking a retail team member in Ottawa, Ontario. The role focuses on delivering excellent customer service in a high-volume environment, supporting stock and operations, and upholding the brand's standards.

Compensation ranges from 17.00 CAD to 19.00 CAD per hour, with location-based adjustments. The company emphasizes teamwork, inclusivity, and employee growth through Tory Burch programs and benefits.

Qualifications

• 1–2 years of experience in a high-volume, customer-driven retail environment.
• Must have open availability for a flexible work schedule that meets the needs of the business, including overnights, evenings, holidays and weekend shifts.
• Occasional overnight travel may be required.
• Ability to lift (at least 40 lbs), carry, push, pull, squat, kneel, twist, turn, climb ladders, crawl, reach, bend and stand for extended periods of time.

Responsibilities

• The typical day may include acting greeter, runner, cashier, answering phones, and enforcing operational policies.
• Pack/unpack shipments and organize the stock room to support product flow and smooth store operations.
• Collaborate with a professional team to deliver outstanding customer service and uphold Tory Burch standards.

Skills

Customer service

Flexible schedule

Team collaboration

Job description

Tory Burch is seeking a retail team member in Ottawa, Ontario. The role focuses on delivering excellent customer service in a high-volume environment, supporting stock and operations, and upholding the brand's standards.

Compensation ranges from 17.00 CAD to 19.00 CAD per hour, with location-based adjustments. The company emphasizes teamwork, inclusivity, and employee growth through Tory Burch programs and benefits.