Luxury Retail Store Team Lead: Sales & Client Experience

PRADA GROUP; Vancouver; On-site; CAD 55,000 - 70,000; Full time

Job summary

A leading luxury fashion retailer in Vancouver is seeking a Store Leader to guide the team in achieving sales targets while providing exceptional client service. This role includes managing operations, coaching staff, and optimizing sales performances. Essential skills include strong business acumen, leadership, and a thorough understanding of the luxury fashion industry. The successful candidate will inspire their team and ensure a premium client experience by maintaining operational excellence.

Qualifications

• Strong business acumen and analytical skills.
• Comprehensive knowledge of the luxury fashion industry and trends.
• Proven ability to drive positive client experiences and build loyalty.
• Excellent communication, interpersonal, leadership, and coaching skills.
• Strong attention to detail and organizational skills.
• Dependability and flexibility in schedule and working hours.
• Ability to inspire and influence a team.

Responsibilities

• Drive the team to exceed financial targets and maximize sales performance.
• Support Store Manager in developing and implementing business plans.
• Coach and motivate staff, identify development needs.
• Ensure excellent client journey through effective client relationships.
• Promote cross selling, up selling, and a digital mindset.
• Manage store operations including cash activity and inventory.
• Act as a visible sales leader and contribute to personal sales.
• Maintain product care, grooming standards, and company compliance.
• Master company tools and train team on product knowledge.

Skills

Strong business acumen

Analytical skills

Excellent communication

Interpersonal skills

Leadership skills

Coaching skills

Attention to detail

Organizational skills

Job description

A leading luxury fashion retailer in Vancouver is seeking a Store Leader to guide the team in achieving sales targets while providing exceptional client service. This role includes managing operations, coaching staff, and optimizing sales performances. Essential skills include strong business acumen, leadership, and a thorough understanding of the luxury fashion industry. The successful candidate will inspire their team and ensure a premium client experience by maintaining operational excellence.