Luxury Resident Experience Manager

York Property Management; London; On-site; CAD 50,000 - 70,000; Full time

Job summary

A property management firm in Ontario is looking for a Manager of Resident Experience. The ideal candidate will manage day-to-day operations, provide exceptional customer service, and work closely with maintenance teams. Responsibilities include conducting inspections, addressing resident inquiries, and ensuring property standards are met. The role demands strong attention to detail and excellent communication skills. A commitment to a supportive work culture and career development opportunities is emphasized, along with the importance of maintaining inclusive workplace values.

Benefits

Career development opportunities

Employee recognition program

Supportive team culture

Qualifications

• Demonstrated knowledge of Landlord and Tenant Act.
• Ability to use and/or learn how to use new technology.

Responsibilities

• Manage day-to-day customer service and administration of the property.
• Conduct Move-In Inspections with new residents.
• Respond to inquiries from prospective residents.

Skills

Excellent customer service and public interaction skills

Time management skills

Effective verbal and listening communication skills

Strong attention to detail

Ability to learn new technologies

Job description

A property management firm in Ontario is looking for a Manager of Resident Experience. The ideal candidate will manage day-to-day operations, provide exceptional customer service, and work closely with maintenance teams. Responsibilities include conducting inspections, addressing resident inquiries, and ensuring property standards are met. The role demands strong attention to detail and excellent communication skills. A commitment to a supportive work culture and career development opportunities is emphasized, along with the importance of maintaining inclusive workplace values.