Luxury Reservation Sales Consultant

FAIRMONT; City of Moncton; On-site; CAD 80,000 - 100,000; Full time

Job summary

A luxury hotel brand is seeking a Luxury Reservation Sales Consultant based in Moncton, Canada, to provide exceptional service to guests in a remote role. The ideal candidate will possess strong English and French communication skills and have experience in hospitality. Competitive salary, comprehensive benefits, and flexible remote work after training are provided.

Benefits

Competitive hourly wage

Annual wellness subsidy

4 weeks’ paid vacation

Comprehensive medical and dental benefits

Remote work flexibility

Qualifications

• Professional-level fluency in English is required.
• French language proficiency is an asset.
• Strong communication skills with guests in a luxury setting.
• Experience in Hospitality or Customer Service is preferred.
• Ability to navigate software systems while assisting guests.

Responsibilities

• Answer inbound calls to assist guests with reservations.
• Guide guests to choose ideal rooms and packages.
• Personalize offers based on guest needs and preferences.
• Champion sustainability and ethical hospitality standards.

Skills

Professional-level fluency in English

Professional-level fluency in French

Excellent communication skills

Decision-making skills

Proactivity

Hospitality experience

Job description

Company Description

For over 30 years, we’ve not only witnessed Moncton’s evolution—we’ve helped shape it. We are proud to be considered a local employer of choice, renowned also for our community contributions and dedication to creating memorable luxury experiences for our guests.

Be part of a team delivering a service that honors diversity, meaningful connections and endless memories. We like to challenge norms, ensuring growth aligned with our commitments, embracing innovation and building a future where care and excellence go hand in hand.

Our purpose? Pioneering the art of responsible hospitality, connecting cultures with heartfelt care.

Join us at the Accor Global Reservation Centre where you can experience daily growth, meaningful work, and a welcoming culture!

Job Description

Luxury Reservation Sales Consultant

Are you passionate about travelling, luxury experiences and do you have it at your core to help people genuinely? Then step into a role where every day brings growth, connection and impact!

As a Luxury Reservation Sales Consultant, you’ll be joining a multicultural, dynamic and welcoming team that strives to give our guests world class service.

You will be the first contact point for our guests’ luxurious travel experience, because the experience starts with us! You will be responding to our guests’ calls and inquiries in an unscripted manner, connecting empathetically and personalizing every interaction in your own creative way. In this position you will be able to shine bright and bring your uniqueness to work every day!

Our commitment is to deliver luxury, personalized travel experiences that transform dreams into cherished memories while creating loyal guests by showing exceptional care.

What You'll be Doing

• Engage with Guests:Answer inbound calls in an unscripted, heartfelt and conversational manner while assisting with room and suite reservations for our luxury brands around the world, including iconic properties like the Fairmont Banff Springs, Fairmont Le Château Frontenac, the Sofitel Montréal, and many others
• Create Memorable Experiences:Listen to and guide your guests in choosing their ideal room and package, turning their moments into lasting memories with your sales expertise, thoughtful and personalized recommendations
• Use Your Creativity:As an Accor Heartist® (Heart + Artist), you’ll bring warmth and creativity to every conversation, personalizing your offers to provide your guests with unique and authentic experiences, all while infusing our hospitality with creativity and passion
• Support Our Commitments:Champion our standards of sustainability and ethical hospitality by embodying our values in every interaction. Pioneering a new and innovative approach to hospitality

What's In It for You

• $21.13 hourly, which includes a $1.50 hourly premium for French language skills
• $19.63 hourly for English only
• Earn an additional $1.00 per hour shift premium for hours worked after midnight
• Annual wellness subsidy of $300 to invest in your well-being
• 4 weeks’ paid vacation, 13 paid statutory holidays, fully paid training
• A predictable work schedule that provides 2 consecutive days off, and periodic weekends off
• Remote Work Flexibility: After successfully completing our 4.5 week, fully paid onsite training program in Moncton (conducted in a small group setting), you will enjoy the flexibility and convenience of working remotely from home
• Comprehensive Benefits: Medical and dental coverage is provided for you and your family, with premiums paid by the company, plus a company matching pension plan of up to 5%
• Travel Discounts: Enjoy exclusive, discounted rates at our iconic Accor luxury hotels around the world

Qualifications

What You Need to Be Successful:

• Professional-level fluency in English required
• Professional-level fluency in French is an asset
• Excellent communication skills to talk with guests using professional luxury language
• Decision‑making skills and proactivity to be a strong, contributing team player
• Experience and/or education in Hospitality, Tourism, Sales, Customer Service, or Contact Centre, combined with a passion for helping others
• Ability to seamlessly navigate multiple software systems while communicating with guests to offer personalized, efficient service

Availability, Location and Internet

• Must be currently legally able to work full time in Canada
• This is a full‑time, permanent career opportunity, we are not hiring for part‑time or student summer positions
• Must be able to work from 5:30 PM to 2:00 AM or 6:30 PM to 3:00 AM (your choice), including weekends and holidays, with periodic weekends off
• This is a remote (work from home) role
• You must reside in and be working from NB, NS, or PEI
• Must be able to attend 4.5 weeks of onsite initial training at our Moncton Centre; travel and accommodation provided for qualified candidates
• Must have a suitable home workspace and a high‑speed, direct internet connection (no wireless or satellite)

Your Team

You’ll join a diverse, multicultural team of well‑traveled professionals who love what they do every day. We foster meaningful connections among colleagues and celebrate the richness of different cultures, creating a warm, refined environment where everyone can be themselves and truly belong. Inclusion is at our core – we hire with heart, welcome every voice, and champion diverse talent with opportunities to grow and thrive.

Why Accor Global Reservation Centre?

We value diversity, sustainability, and community impact. You’ll work with a passionate team dedicated to discovering your talents and helping you thrive in your career. Embodying our commitment, we accelerate sustainability through carbon footprint reduction, ethical innovation, raising awareness, and fostering exemplary behaviors among both Guests and Partners.

We support you to learn and grow every day, making sure that work brings purpose to your life so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow’s hospitality.

How to Apply

careers.Accor.com UseKeyword:Moncton