Luxury Reservation Sales Consultant

AccorHotel; City of Moncton; Remote; CAD 80,000 - 100,000; Full time

Job summary

A global hospitality brand is seeking a Luxury Reservation Sales Consultant in Moncton, Canada. This full-time role involves assisting guests with luxury reservations, personalizing their experiences, and engaging warmly over the phone. Candidates should be fluent in English and preferably French, with excellent communication and sales skills. Offering competitive pay, benefits, and remote work flexibility after training, this role is perfect for passionate individuals ready to make an impact.

Benefits

$21.13 hourly with a $1.50 premium for French.

Annual wellness subsidy of $300.

Comprehensive medical and dental benefits.

4 weeks paid vacation.

Travel discounts at luxury hotels.

Qualifications

• Professional-level fluency in English required.
• Professional-level fluency in French is an asset.
• Strong communication skills in a luxury setting.

Responsibilities

• Answer inbound calls and assist with room and suite reservations.
• Guide guests in choosing their ideal room and package.
• Personalize interactions by providing unique experiences.

Skills

Professional-level fluency in English

Excellent communication skills

Decision-making skills

Experience in Hospitality/Tourism/Sales/Customer Service

Ability to navigate multiple software systems

Job description

Luxury Reservation Sales Consultant

Are you passionate about travelling luxury experiences and do you have it at your core to help people genuinely? Then step into a role where every day brings growth, connection and impact!

As a Luxury Reservation Sales Consultant you’ll be joining a multicultural dynamic and welcoming team that strives to give our guests world class service.

You will be the first contact point for our guests’ luxurious travel experience because the experience starts with us! You will be responding to our guests’ calls and inquiries in an unscripted manner, connecting empathetically and personalizing every interaction in your own creative way. This position you will be able to shine bright and bring your uniqueness to work every day!

Our commitment is to deliver luxury personalized travel experiences that transform dreams into cherished memories while creating loyal guests by showing exceptional care.

What You’ll be Doing

• Engage with Guests: Answer inbound calls in an unscripted, heartfelt and conversational manner while assisting with room and suite reservations for our luxury brands around the world, including iconic properties like the Fairmont Banff Springs, Fairmont Le Château Frontenac, the Sofitel Montréal and many others.
• Create Memorable Experiences: Listen to and guide your guests in choosing their ideal room and package, turning their moments into lasting memories with your sales expertise, thoughtful and personalized recommendations.
• Use Your Creativity: As an Accor Heartist (Heart Artist) you’ll bring warmth and creativity to every conversation, personalizing your offers to provide your guests with unique and authentic experiences all while infusing our hospitality with creativity and passion.
• Support Our Commitments: Champion our standards of sustainability and ethical hospitality by embodying our values in every interaction. Pioneering a new and innovative approach to hospitality.

What’s In It for You

• $21.13 hourly which includes a $1.50 hourly premium for French language skills.
• $19.63 hourly for English only.
• Earn an additional $1.00 per hour shift premium for hours worked after midnight.
• Annual wellness subsidy of $300 to invest in your well‑being.
• 4 weeks paid vacation, 13 paid statutory holidays, fully paid training.
• A predictable work schedule that provides 2 consecutive days off and periodic weekends off.
• Remote Work Flexibility: After successfully completing our 4.5 week fully paid onsite training program in Moncton you will enjoy the flexibility and convenience of working remotely from home.
• Comprehensive Benefits: Medical and dental coverage is provided for you and your family with premiums paid by the company plus a company matching pension plan of up to 5%.
• Travel Discounts: Enjoy exclusive discounted rates at our iconic Accor luxury hotels around the world.

Qualifications

• Professional‑level fluency in English required.
• Professional‑level fluency in French is an asset.
• Excellent communication skills to talk with guests using professional luxury language.
• Decision‑making skills and proactivity to be a strong contributing team player.
• Experience and/or education in Hospitality/Tourism/Sales/Customer Service or Contact Centre, combined with a passion for helping others.
• Ability to seamlessly navigate multiple software systems while communicating with guests to offer personalized efficient service.

Availability, Location and Internet

• Must be currently legally able to work full‑time in Canada.
• This is a full‑time permanent career opportunity; we are not hiring for part‑time or student summer positions.
• Must be able to work from 5:30 PM to 2:00 AM or 6:30 PM to 3:00 AM (your choice), including weekends and holidays with periodic weekends off.
• This is a remote (work from home) role.
• You must reside in and be working from NB, NS or PEI.
• Must be able to attend 4.5 weeks of onsite initial training at our Moncton Centre; travel and accommodation provided for qualified candidates.
• Must have a suitable home workspace and a high‑speed direct internet connection (no wireless or satellite).

Your Team

You’ll join a diverse multicultural team of well‑traveled professionals who love what they do every day. We foster meaningful connections among colleagues and celebrate the richness of different cultures, creating a warm, refined environment where everyone can be themselves and truly belong. Inclusion is at our core; we hire with heart, welcome every voice and champion diverse talent with opportunities to grow and thrive.

Why Accor Global Reservation Centre

We value diversity, sustainability and community impact. You’ll work with a passionate team dedicated to discovering your talents and helping you thrive in your career. Embodying our commitment, we accelerate sustainability through carbon‑footprint reduction, ethical innovation, raising awareness and fostering exemplary behaviors among both Guests and Partners.

We support you to learn and grow every day, making sure that work brings purpose to your life so that during your journey with us you can continue to explore Accor’s limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow’s hospitality.

How to Apply

Connect with us on Facebook, Instagram and LinkedIn to discover more about us, our unique workplace culture and exciting opportunities! To find us search for “Accor Global Reservation Centre Moncton”.

Remote Work

Yes

Employment Type

Full-time

Key Skills

Auditing, Administration & Operation, Elevator Maintenance, Front Office, IT Software, Import & Export

Experience

years

Vacancy

1