Luxury Glamping Guest Experience Concierge

Outdoorsy; Stonewall; On-site; CAD 30,000 - 60,000; Full time

Job summary

A luxury glamping retreat in Stonewall seeks a Guest Experience Host to ensure exceptional guest interactions and services. This full-time role requires someone detail-oriented, outgoing, and skilled in customer service, providing a warm welcoming environment. Responsibilities include managing guest inquiries, coordinating experiences, and maintaining shared spaces. Ideal candidates will have technical skills and a love for the outdoors. Pay ranges from $18 to $20/hour based on experience.

Qualifications

• Strong experience in customer service with the ability to empower and engage with guests.
• Proficiency with computer systems and online communication tools.
• Ability to multitask and manage time effectively in a dynamic environment.

Responsibilities

• Serve as the primary contact for guests ensuring a warm atmosphere.
• Handle incoming calls and guest inquiries regarding reservations.
• Coordinate and book private tours and experiences for guests.
• Ensure cleanliness and maintenance of shared areas.
• Conduct post-stay inspections to maintain quality.

Skills

Customer Service

Communication

Technical Skills

Adaptability

Reliability

Tools

POS software

Job description

A luxury glamping retreat in Stonewall seeks a Guest Experience Host to ensure exceptional guest interactions and services. This full-time role requires someone detail-oriented, outgoing, and skilled in customer service, providing a warm welcoming environment. Responsibilities include managing guest inquiries, coordinating experiences, and maintaining shared spaces. Ideal candidates will have technical skills and a love for the outdoors. Pay ranges from $18 to $20/hour based on experience.