Luxury Concierge / Front Desk Specialist – Commercial Property

Securiguard; Edmonton; On-site; CAD 35,000 - 45,000; Full time

Job summary

A leading security services provider in Canada is seeking a full-time Concierge to deliver exceptional front desk and guest services. This role requires at least one year of customer service experience in hospitality and involves monitoring access control systems, completing incident reports, and collaborating with the security team. We offer a supportive training program and extended health benefits. Ideal candidates should possess strong communication skills and professionalism.

Benefits

Paid training

Extended health benefits

Employee recognition programs

Free professional development

Scholarship opportunities

Free suits for this position

Qualifications

• Minimum 1 year of customer service experience in a hospitality environment.
• Must have prior experience working in top-tier commercial properties or upscale hotels.
• WHMIS Certification (asset).

Responsibilities

• Provide excellent customer service and hospitality at the front desk.
• Monitor and manage access control systems and CCTV.
• Complete accurate and detailed daily incident reports.
• Communicate clearly and professionally with team members and clients.
• Handle high volumes of calls and emails while maintaining professionalism.

Skills

Customer service experience

Strong communication skills

Professionalism

Reporting skills

Tools

CCTV software

Access control systems

Job description

We are hiring for a full-time Concierge position where you will bring your customer service and hospitality experience. This is a fantastic opportunity to advance your career in a professional front desk and guest services environment!

The Concierge is responsible for delivering exceptional front desk and guest services, ensuring a safe, welcoming, and professional environment. This role plays a critical part in access control, incident response, client and visitor support, and maintaining compliance with site policies and procedures. It also involves direct communication with team members, clients, and management to resolve issues and ensure smooth day-to-day operations.

Key Responsibilities

• Provide excellent customer service and hospitality at the front desk, ensuring a welcoming environment for guests, tenants, and clients.
• Monitor and manage access control systems, CCTV.
• Complete accurate and detailed daily incident reports in a timely manner.
• Communicate clearly and professionally with team members, clients, and stakeholders in a fast-paced environment.
• Handle high volumes of calls and emails while maintaining professionalism and efficiency.
• Support compliance with safety procedures, company policies, and site regulations.
• Collaborate closely with the security team to ensure smooth day-to-day operations.

Requirements

• Minimum 1 year of customer service experience in a hospitality environment.
• Must have prior experience working in top-tier commercial properties or upscale hotels.
• WHMIS Certification (asset).
• Strong communication and reporting skills.
• Proficiency with computer software (CCTV, access control, etc.).

We Offer

• Paid training and onboarding support.
• Extended health benefits (after waiting period).
• Employee recognition programs and events.
• Free professional development through Securiguard University.
• Scholarship opportunities for continued learning.
• Free suits for this position.