Lumber Sales Associate : Part Time (Kenaston)

The Home Depot; Winnipeg; On-site; CAD 28,000 - 35,000; Full time

Job summary

A leading home improvement retailer seeks Sales Associates to provide excellent customer service in a fast-paced environment. Your role will revolve around assisting customers with their needs, promoting services, and maintaining product knowledge. Ideal candidates should have a high school diploma and previous retail experience.

Qualifications

• 1 to 2 years of Retail or Trade experience preferred.
• Knowledge of products and customer service techniques.
• Ability to work a flexible schedule, including evenings and weekends.

Responsibilities

• Provide fast and friendly service by engaging with customers and addressing their needs.
• Ensure customer satisfaction by following Home Depot’s customer service model.
• Maintain knowledge of all products in department and assist with stock maintenance.

Skills

Customer Focus

Interpersonal Skills

Communication

Education

High School Diploma or equivalent

Job description

With a career at The Home Depot, you can be yourself and also be part of something bigger.

Position Overview:Sales Associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. Sales Associates have an emphasis on department and product knowledge, provide information on product features and are familiar with related items in order to sell an entire project. Associates in this position know how to greet, engage, and thank every customer in their department and know how to provide basic service in adjacent departments. Sales Associates are focused on customer service and finding and solving customer needs.

Key Responsibilities:
Ensures Customer SatisfactionFollowing Home Depot’s GET Model of customer service including Greeting, Engaging, and Thanking the customer
Actively seek customers throughout the store and escort customers to appropriate merchandise, regardless of department
Ask open ended questions about the customer’s projects in order to determine their needs and level of expertise
Promote services offered such as Special Services, Tool Rental, Pro Desk, Pro Services, etc. and how to recommend them

Drives SalesDiscuss available options (good, better, best) and suggest related items/services outside of department that the customer may need
Educate customers about the whole project
Using empowerment program when necessary to satisfy customers
Execute daily stock maintenance: all products signed, displayed, and clean

Builds Skills and KnowledgeMaintain knowledge of all products in department and adjacent departments
Proactively seek knowledge on all products and services

Maintains Safety and SecurityFollows all safety policies and procedures, Loss Prevention policies and procedures

Competencies:Communicates Effectively
Customer Focus

Skills:Interpersonal Skills

Direct Manager/Direct Reports:Department Supervisor

Travel Requirements:No travel requirements

Physical Requirements:Bending, stooping, reaching, twisting, lifting, pushing, pulling, and moving items

Hybrid Work:Dependent

Working Conditions:Working within a flexible schedule that may include evening and weekends
Warehouse environment that can be dusty and noisy
Doors are frequently open, causing drafts and interior temperature changes

Minimum Education:High School Diploma or equivalent

Minimum Years of Work Experience:1 to 2 years Retail or Trade experience an asset

Minimum Leadership Experience:NA

Certifications:NA

Other Requirements/Assets:NA