Disability Calculation Analyst

Manulife Financial; Remote; CAD 39,000 - 66,000; Full time

Job summary

A leading financial services firm is seeking a Calculation Analyst to join their National Life, Disability & Wellness Team in Canada. The ideal candidate should excel in calculations related to disability benefits and have a strong customer service focus. Responsibilities include coding benefits, maintaining communication with Plan Members, and collaborating with Case Management teams. This role offers a salary range between $39,225.00 CAD and $65,375.00 CAD, with a flexible working arrangement.

Benefits

Health and dental benefits

Mental health support

Retirement savings plans

Generous paid time off program

Qualifications

• Strong customer service focus; ability to be empathetic while delivering sometimes difficult messages.
• Very comfortable with Office 365; most notably Excel and Word.
• Able to read and interpret group insurance contracts and apply their provisions.

Responsibilities

• Calculate and code offsets and the adjusted LTD benefit in Navigator.
• Inform Plan Member of the overpayment amount with clear explanations both verbally and in writing.
• Proceed with claim recoveries in Navigator.

Skills

Customer service focus

Strong math skills

Proficient in Office 365

Exceptional communication skills

Negotiation skills

Tools

Navigator

Job description

Job Overview

The National Life, Disability & Wellness Team is looking for a self-motivated Calculation Analyst who thrives on delivering value, is customer-obsessed, and excited to work with a small yet dynamic team. They should have a good understanding of group disability contract language and the impact various sources of income have on disability benefits. Strong mathematical and negotiation skills are required.

Position Responsibilities

• Calculate and code offsets and the adjusted LTD benefit in Navigator
• Inform Plan Member of the overpayment amount with clear explanations both verbally and in writing
• Follow up with Plan Member for reimbursement of overpayment and negotiate an acceptable repayment plan when necessary
• Proceed with claim recoveries in Navigator
• Collaborate with the Case Management teams to strengthen financial results
• Work closely with other colleagues to prioritize work especially during peak times (end of year)
• Balance Doing the Right Thing for our customer but also the organization

Required Qualifications

• Strong customer service focus; ability to be empathetic while delivering sometimes difficult messages
• Strong math skills
• Very comfortable with Office 365; most notably Excel and Word
• Able to read and interpret group insurance contracts and apply their provisions
• Exceptional communication skills, both oral and written
• Strong negotiation skills

Preferred Qualifications

• Experience with Navigator is an asset
• Experience in disability benefit calculations is helpful
• Open to change and continuous improvement
• A capacity for constant learning from both success and failure

When you join our team

• We’ll empower you to learn and grow the career you want
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words
• As part of our global team, we’ll support you in shaping the future you want to see

About Manulife (Taiwan/Chinese market)

宏利金融公司是一家業界領先的國際金融服務商，致力於幫助人們實現「輕鬆投資理財，樂享豐盛人生」。若要進一步了解我們，請瀏覽 https://www.manulifeim.com/institutional/tw/en

Manulife—Equality and Inclusion

在宏利／恒康，我們擁抱多元。我們致力於吸引、培養及挽留和所服務客戶同樣多元的員工，並從而營造包容的工作環境，接納文化和個體差異。我們矢志維持公平的招聘、挽留、晉升及薪酬制度，我們管理的所有實踐及項目不會因種族、血統、原籍地、膚色、族裔、國籍、宗教或宗教信仰、信仰、性別（包括懷孕及其相關情況）、性取向、遺傳特征、退伍軍人身份、性別認同、性別表達、年齡、婚姻狀況、家庭狀況、殘疾或受適用法律保護的任何其他因素而區別對待。

我們的首要任務是消除障礙，為員工提供平等就業機會。人力資源部代表將盡力為應徵過程中提出要求的申請人提供合理協助。申請人要求提供協助所分享的信息將會按照適用法律及宏利／恒康政策儲存及使用。應徵過程中如需協助，請聯絡 [e-mail]

Salary and Location

Referenced Salary Location 加拿大, 安大略省 - 全職遠端工作

Working Arrangement 遠端工作

Salary range is expected to be between $39,225.00 CAD - $65,375.00 CAD

If you are applying for this role outside of the primary location, please contact [e-mail] for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact [e-mail] for more information about U.S.-specific paid time off provisions.