Loyalty Experience Operations Lead

BCLC Main Site; Vancouver; Hybrid; CAD 72,000 - 114,000; Full time

Job summary

A leading social purpose gaming company in Vancouver seeks a Loyalty Experience Operational Specialist to enhance the Encore Rewards Loyalty program. The ideal candidate will execute strategies to attract and retain members, analyze market behaviors, and collaborate with various teams. Responsibilities include managing relationships with stakeholders, providing analytical support, and ensuring seamless program delivery. Experience in marketing, excellent communication skills, and a business degree are essential. Flexible working options are available.

Benefits

Robust wellness programs

Flexible work model

Volunteer hours for employees

Qualifications

• 3-5 years related progressive experience.
• Experience in supporting system or software development.
• Experience in business assessment and requirements development.

Responsibilities

• Supports acquisition and retention strategies for loyalty programs.
• Oversees execution of loyalty activities and initiatives.
• Responsible for maintaining relationships with service providers and stakeholders.

Skills

Strong marketing business acumen

Excellent verbal and written communication skills

Excellent problem-solving and analytical thinking

Exceptional time management and multi-tasking skills

Strong understanding of customer and market dynamics

Strong computer skills (MS Office)

Excellent interpersonal and relationship-building skills

Education

Degree in business administration or marketing

Job description

A leading social purpose gaming company in Vancouver seeks a Loyalty Experience Operational Specialist to enhance the Encore Rewards Loyalty program. The ideal candidate will execute strategies to attract and retain members, analyze market behaviors, and collaborate with various teams. Responsibilities include managing relationships with stakeholders, providing analytical support, and ensuring seamless program delivery. Experience in marketing, excellent communication skills, and a business degree are essential. Flexible working options are available.