Lot Associate : Part Time - AIRDRIE

The Home Depot Canada; Airdrie; On-site; CAD 21,000 - 28,000; Full time

Job summary

The Home Depot Canada in Alberta's Airdrie is hiring a Lot Associate who helps loading orders into customer vehicles and keeps the parking lot welcoming and safe. You’ll be the first and last associate customers see, guiding them to the right solutions for their projects.

This role emphasizes customer service under the GET model, teamwork with the Front End Supervisor, safety, and adaptability to a flexible schedule, including evenings and weekends in a busy retail environment.

Qualifications

• Highschool diploma or equivalent required.
• 1–2 years retail experience desired.

Responsibilities

• Load orders into customer vehicles and ensure safe loading.
• Provide excellent customer service following GET model.
• Maintain a sufficient quantity of carts near store entrance.
• Ask open-ended questions about customers' projects to determine needs.
• Assist customers in loading and securing merchandise.

Skills

Interpersonal skills

Organizational skills

Attention to detail

Education

Highschool Diploma or Equivalent

Job description

Are you someone who thrives on helping others succeed, enjoys making an impact, and takes pride in guiding customers to the right solutions for their projects? If you’re also naturally curious and eager to keep learning, consider starting or growing your career with us at The Home Depot.

Position Overview

The Lot Associate's primary responsibility is to load orders into customer vehicles and ensuring the parking lot is safe and welcoming for the customer. Customer service and GET behaviours play a vital role in this position, as the Lot Associate is often the first and last Associate to interact with a customer.

Key Responsibilities

Ensures Customer Satisfaction

• Following Home Depot’s GET Model of customer service including Greeting, Engaging, and Thanking the customer.
• Maintain a sufficient quantity of carts near the entrance of the store.
• When required, ask open ended questions about the customer’s projects in order to determine their needs and level of expertise.
• Approach customers to determine if they need help loading product into vehicles and/or shopping carts.
• Plan the best method of loading and securing merchandise in customer’s vehicle as per Safe Loading Training.

Maintains Safety and Security

• Ensure that all exits/loading areas are not blocked or cluttered; sweep and clean debris off front apron and lumber loading pad.
• Follows all Safety and Loss Prevention policies and procedures.
• Using appropriate safety procedures with all equipment.

Competencies

• Communicates Effectively
• Customer Focus

Skills

• Interpersonal skills
• Organizational skills
• Attention to detail

Direct Manager/Direct Reports

• Front End Supervisor

Travel Requirements

• None

Physical Requirements

• Bending, stooping, reaching, twisting, lifting, pushing, pulling, and moving items

Working Conditions

• Working within a flexible schedule that may include evening and weekends.
• Warehouse environment that can be dusty and noisy.
• Working in all weather conditions – frequent exposure to different weather conditions when loading and unloading product.
• Doors are frequently open, causing drafts and interior temperature changes.

Minimum Education

• Highschool Diploma or Equivalent

Minimum Years Of Work Experience

• 1 to 2 years Retail experience

Minimum Leadership Experience

• NA

Certifications

• NA

Other Requirements/Assets

• NA