Lot Associate: Full Time - LANGFORD

The Home Depot Canada; Victoria; On-site; CAD 54,156,000 - 57,022,000; Full time

Job summary

The Home Depot Canada is seeking a Lot Associate in Victoria to help customers by loading orders into their vehicles and maintaining a safe, welcoming parking lot. You’ll be the first and last associate customers see, delivering friendly, helpful service.

This role requires a high school diploma or equivalent and 1–2 years of retail experience. You’ll follow the GET model, assist with loading, and keep work areas tidy in a busy warehouse environment, with shifts that may include evenings and

Qualifications

• Highschool Diploma or Equivalent is required.
• 1–2 years of retail experience is preferred.

Responsibilities

• Loads orders into customer vehicles and keeps parking lot safe and welcoming.
• Follows The Home Depot GET Model: Greeting, Engaging, and Thanking customers.
• Assists customers with loading products into vehicles and shopping carts.
• Asks open-ended questions to determine customer needs and expertise.
• Plans loading and securing merchandise in vehicles per Safe Loading Training.

Skills

Interpersonal skills

Organizational skills

Attention to detail

Education

Highschool Diploma or Equivalent

Job description

Pay Range: $18.9 - $19.9

Are you someone who thrives on helping others succeed, enjoys making an impact, and takes pride in guiding customers to the right solutions for their projects? If you’re also naturally curious and eager to keep learning, consider starting or growing your career with us at The Home Depot.

Position Overview

The Lot Associate's primary responsibility is to load orders into customer vehicles and ensuring the parking lot is safe and welcoming for the customer. Customer service and GET behaviours play a vital role in this position, as the Lot Associate is often the first and last Associate to interact with a customer.

Key Responsibilities

Ensures Customer Satisfaction

• Following Home Depot’s GET Model of customer service including Greeting, Engaging, and Thanking the customer.
• Maintain a sufficient quantity of carts near the entrance of the store.
• When required, ask open ended questions about the customer’s projects in order to determine their needs and level of expertise.
• Approach customers to determine if they need help loading product into vehicles and/or shopping carts.
• Plan the best method of loading and securing merchandise in customer’s vehicle as per Safe Loading Training.

Maintains Safety and Security

• Ensure that all exits/loading areas are not blocked or cluttered; sweep and clean debris off front apron and lumber loading pad.
• Follows all Safety and Loss Prevention policies and procedures.
• Using appropriate safety procedures with all equipment.

Competencies

• Communicates Effectively
• Customer Focus

Skills

• Interpersonal skills
• Organizational skills
• Attention to detail

Direct Manager/Direct Reports

• Front End Supervisor

Travel Requirements

• None

Physical Requirements

• Bending, stooping, reaching, twisting, lifting, pushing, pulling, and moving items

Working Conditions

• Working within a flexible schedule that may include evening and weekends.
• Warehouse environment that can be dusty and noisy.
• Working in all weather conditions – frequent exposure to different weather conditions when loading and unloading product.
• Doors are frequently open, causing drafts and interior temperature changes.

Minimum Education

• Highschool Diploma or Equivalent

Minimum Years Of Work Experience

• 1 to 2 years Retail experience

Minimum Leadership Experience

• NA

Certifications

• NA

Other Requirements/Assets

• NA