Lot Associate - Full Time Day Time - KELOWNA

The Home Depot, Inc.; Kelowna; On-site; CAD 26,000 - 28,000; Full time

Job summary

The Home Depot, Inc. in Kelowna is seeking a Lot Associate to load orders into customer vehicles and keep the parking lot safe and welcoming. You’ll be the first and last associate customers interact with, using GET behaviors to ensure a positive shopping experience.

Responsibilities include guiding customers, maintaining carts, assisting with loading, and following safety procedures. The role requires physical tasks and flexibility to work evenings or weekends in a busy retail environment.

Qualifications

• Highschool Diploma or Equivalent.
• 1–2 years of retail experience.
• Willingness to work flexible schedule including evenings and weekends.

Responsibilities

• Load orders into customer vehicles and ensure the parking lot is safe and welcoming.
• Follow GET Model of customer service: Greeting, Engaging, and Thanking customers.
• Assist customers with loading product into vehicles and/or shopping carts.
• Maintain a sufficient quantity of carts near the store entrance.
• Ensure exits/loading areas are clear and that safety procedures are followed.

Skills

Interpersonal skills

Organizational skills

Attention to detail

Education

Highschool Diploma or Equivalent

Job description

Pay Range: $19.15 - $20.15

Are you someone who thrives on helping others succeed, enjoys making an impact, and takes pride in guiding customers to the right solutions for their projects? If you’re also naturally curious and eager to keep learning, consider starting or growing your career with us at The Home Depot.

Position Overview:

The Lot Associate's primary responsibility is to load orders into customer vehicles and ensuring the parking lot is safe and welcoming for the customer. Customer service and GET behaviours play a vital role in this position, as the Lot Associate is often the first and last Associate to interact with a customer.

Key Responsibilities:

Ensures Customer Satisfaction

• Following Home Depot’s GET Model of customer service including Greeting, Engaging, and Thanking the customer.
• Maintain a sufficient quantity of carts near the entrance of the store.
• When required, ask open ended questions about the customer’s projects in order to determine their needs and level of expertise.
• Approach customers to determine if they need help loading product into vehicles and/or shopping carts.
• Plan the best method of loading and securing merchandise in customer’s vehicle as per Safe Loading Training.

Maintains Safety and Security

• Ensure that all exits/loading areas are not blocked or cluttered; sweep and clean debris off front apron and lumber loading pad.
• Follows all Safety and Loss Prevention policies and procedures.
• Using appropriate safety procedures with all equipment.

Competencies:

• Communicates Effectively
• Customer Focus

Skills:

• Interpersonal skills
• Organizational skills
• Attention to detail

Direct Manager/Direct Reports:

• Front End Supervisor

Travel Requirements:

• None

Physical Requirements:

• Bending, stooping, reaching, twisting, lifting, pushing, pulling, and moving items

Working Conditions:

• Working within a flexible schedule that may include evening and weekends.
• Warehouse environment that can be dusty and noisy.
• Working in all weather conditions – frequent exposure to different weather conditions when loading and unloading product.
• Doors are frequently open, causing drafts and interior temperature changes.

Minimum Education:

• Highschool Diploma or Equivalent

Minimum Years of Work Experience:

• 1 to 2 years Retail experience

Minimum Leadership Experience:

• NA

Certifications:

• NA

Other Requirements/Assets:

• NA