Loss Prevention Store Security Agent

TJX Canada – Winners, Marshalls, HomeSense; London; On-site; CAD 38,000 - 53,000; Full time

Benefits offered by this job

Healthcare spending account

Retirement Savings Program

Associate discounts

Tuition reimbursement

Reimbursed parking fees

Job summary

TJX Canada is seeking a Loss Prevention Store Security Agent in Mississauga, Ontario. You’ll help create a safe store environment, prevent theft, and assist investigators while engaging with customers and the team in a dynamic retail setting.

The role emphasizes security licensing where applicable, driving responsibilities, and collaboration with a supportive team as part of TJX Canada’s off-price retail network (Winners, HomeSense, Marshalls).

Qualifications

• High school diploma or equivalent required.
• Provincial security license required (where applicable).
• Valid driver’s license preferred and access to a vehicle.

Responsibilities

• Support store in uniform, greet customers, respond to alarms; provide customer service.
• Detect theft and fraud; assist Store Investigators and support civil/criminal actions as needed.
• Conduct CCTV surveillance and floor walking; coordinate with ORC Investigators to identify losses.
• Report alert signals; assist internal and external investigations and address shrink opportunities.

Skills

Loss prevention

Customer service

CCTV surveillance

Education

High School diploma

Provincial security license

Valid driver’s license

Job description

TJX Canada

At TJX Canada, every day brings new opportunities for growth, exploration, and achievement. You’ll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you’re working in our Distribution Centers, Corporate Offices, or Retail Stores—WINNERS, HomeSense, and Marshalls, you’ll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family—a Fortune 100 company and the world’s leading off-price retailer. Here at TJX Canada, we are an equal opportunity employer committed to the inclusion and accommodation of all individuals.

Job Description

We're seeking a Loss Prevention Store Security Agent to help create a safe, secure, and welcoming environment in our stores. In this impactful role, you’ll be instrumental in theft prevention, assist store investigators, and operate advanced CCTV technology to protect our Associates, customers and assets. Additionally, you’ll have the chance to develop your leadership skills, engage with customers, and collaborate with a supportive team in a vibrant retail setting.

Why Work With Us?

• We value integrity, respect, and teamwork, encouraging a unique and inclusive culture.
• Our comprehensive training and development programs provide you with the tools and resources to expand your skills.
• Enjoy Associate discounts at our stores, available to you and eligible family members.
• Our benefits package starts immediately and includes a healthcare spending account, Retirement Savings Program, Associate & Family Assistance Program, and various well-being resources.
• Exciting career paths with growth opportunities and tuition reimbursement to support your career progression.
• A competitive vacation package, paired with a Vacation Trade Program that allows you to opt in for an extra week.
• Guaranteed 37.5-hour work week year-round, reimbursed parking fees and mileage (where applicable), and advance scheduling to help maintain a healthy work-life balance.
• Company-provided equipment (cell phone, laptop, tools) and Provincial security licensing training and annual fee reimbursement.

What You’ll Do:

• Actively support the store in uniform by greeting customers, responding to pedestal alarms, and providing exceptional customer service to ensure a welcoming environment.
• Detect and prevent theft and fraud against TJX stores, assist Store Investigators during suspect apprehensions, and facilitate civil and criminal prosecution as needed.
• Conduct thorough store surveillance using CCTV and floor walking; collaborate with Organized Retail Crime (ORC) Investigators to investigate, identify, and report on external losses from repeat offenders and organized groups.
• Report alert signals and support Regional Internal Investigators on internal dishonesty investigations; assist Supply-chain Investigators with potential losses related to the supply chain, and work with Loss Prevention Remote Investigators and District Managers to identify, report, and file external incidents with law enforcement and address possible shrink opportunities.

About You:

• Minimum High School diploma or equivalent experience
• Retail Loss Prevention, Military, Security, Law enforcement students or other related experiences or studies are encouraged to apply.
• A provincial security license is required to be employed in this position (where applicable).
• Valid driver’s license preferred (may vary by market), with access to a vehicle and good driving record.

If you’re ready to bring your energy and passion, we’d love to hear from you. Join us and be part of a place where every day is a chance to make a difference.

Additional Information

Candidates aged 18 and over will be required to undergo a criminal record check as part of the hiring process.

This job posting is for an existing position vacancy within our organization.

TJX Canada uses artificial intelligence (AI) to assist in screening and assessing applicants for this position.

Address

60 Standish Court

Location

CAN Home Office Mississauga ON

Salary Range: CAD $ 37,590.00-$52,626.00 /year *This represents the expected hiring range and may not represent the full pay range for the position. The salary offered may be higher than the posted range depending on several factors such as relevant skills, qualifications, and experience.