Loss Prevention Store Security Agent

The TJX Companies, Inc.; Burnaby; On-site; CAD 38,000 - 53,000; Full time

Benefits offered by this job

Healthcare spending account

Retirement Savings Program

Associate & Family Assistance Program

Tuition reimbursement

Vacation Trade Program

Reimbursed parking

Job summary

The TJX Companies, Inc. is seeking a Loss Prevention Store Security Agent to help create a safe, secure, and welcoming store environment.

You will help prevent theft, assist investigators, and operate CCTV systems to protect associates, customers, and assets in a fast-paced retail setting. You will have opportunities to develop leadership skills, engage with customers, and collaborate with a supportive team.

Qualifications

• High School diploma or equivalent required.
• Provincial security license required (where applicable).
• Valid driver’s license preferred (market dependent).
• Experience in retail loss prevention, security, or related fields encouraged.

Responsibilities

• Greet customers and respond to alarms to maintain a welcoming store environment.
• Detect theft/fraud and assist investigators during incidents.
• Conduct surveillance using CCTV and floor walkthroughs; coordinate with ORC investigators.
• Report signals and support internal investigations and external law enforcement as needed.

Skills

Customer service

Observation skills

Teamwork

Education

High School diploma or equivalent

Tools

CCTV systems

Job description

Job Description:

We're seeking a Loss Prevention Store Security Agent to help create a safe, secure, and welcoming environment in our stores. In this impactful role, you'll be instrumental in theft prevention, assist store investigators, and operate advanced CCTV technology to protect our Associates, customers and assets. Additionally, you'll have the chance to develop your leadership skills, engage with customers, and collaborate with a supportive team in a vibrant retail setting.

Why Work With Us?

• We value integrity, respect, and teamwork, encouraging a unique and inclusive culture.
• Our comprehensive training and development programs provide you with the tools and resources to expand your skills.
• Enjoy Associate discounts at our stores, available to you and eligible family members.
• Our benefits package starts immediately and includes a healthcare spending account, Retirement Savings Program, Associate & Family Assistance Program, and various well-being resources.
• Exciting career paths with growth opportunities and tuition reimbursement to support your career progression.
• A competitive vacation package, paired with a Vacation Trade Program that allows you to opt in for an extra week.
• Guaranteed 37.5-hour work week year-round, reimbursed parking fees and mileage (where applicable), and advance scheduling to help maintain a healthy work-life balance.
• Company-provided equipment (cell phone, laptop, tools) and Provincial security licensing training and annual fee reimbursement.

What You'll Do:

• Actively support the store in uniform by greeting customers, responding to pedestal alarms, and providing exceptional customer service to ensure a welcoming environment.
• Detect and prevent theft and fraud against TJX stores, assist Store Investigators during suspect apprehensions, and facilitate civil and criminal prosecution as needed.
• Conduct thorough store surveillance using CCTV and floor walking; collaborate with Organized Retail Crime (ORC) Investigators to investigate, identify, and report on external losses from repeat offenders and organized groups.
• Report alert signals and support Regional Internal Investigators on internal dishonesty investigations; assist Supply-chain Investigators with potential losses related to the supply chain, and work with Loss Prevention Remote Investigators and District Managers to identify, report, and file external incidents with law enforcement and address possible shrink opportunities.

About You:

• Minimum High School diploma or equivalent experience
• Retail Loss Prevention, Military, Security, Law enforcement students or other related experiences or studies are encouraged to apply.
• A provincial security license is required to be employed in this position (where applicable).
• Valid driver's license preferred (may vary by market), with access to a vehicle and good driving record.

We value diversity and inclusion. TJX Canada is an equal opportunity employer committed to the inclusion and accommodation of all individuals.

Address:

60 Standish Court

Location:

CAN Home Office Mississauga ON

Posting Details:

Posting End Date: October 28th, 2026

Salary Range:

CAD $ 37,590.00-$52,626.00 /year *This represents the expected hiring range and may not represent the full pay range for the position. The salary offered may be higher than the posted range depending on several factors such as relevant skills, qualifications, and experience.

Additional Information: Candidates aged 18 and over will be required to undergo a criminal record check as part of the hiring process.

TJX Canada uses artificial intelligence (AI) to assist in screening and assessing applicants for this position.