Loss Prevention Specialist Full Time (OTTAWA AREA)

The Home Depot Canada; Ottawa; Hybrid; CAD 30,000 - 33,000; Full time

Job summary

The Home Depot Canada is seeking an Asset Protection Specialist to prevent theft and safeguard stores. You will lead investigations, collaborate with store leadership, and implement AP processes to minimize financial loss while keeping associates and customers safe.

This role requires 1+ year in investigations or loss prevention, familiarity with retail operations, and certifications as required. Some travel to multiple stores is expected, with a flexible schedule including evenings and weekends.

Qualifications

• High School Diploma or GED required.
• 1+ year experience in investigations, loss prevention, retail operations, security or related field.
• Must meet AP training and certification requirements.
• Security license may be required; holding a license should not block applying.

Responsibilities

• Conduct shoplifting apprehensions safely and in compliance with laws and policies.
• Inspect store security to deter theft and address discrepancies with AP leadership.
• Document incidents and coordinate with law enforcement and court representatives; build partnerships with law enforcement.
• Maintain clear, timely communication with your direct leader on investigative actions and outcomes.
• Maintain open communication with store leadership and associates to promote AP awareness.

Skills

Investigations

Retail operations

Analytical skills

Report writing

Education

High School Diploma or GED

Tools

CCTV systems

Investigation software

Job description

Are you someone who thrives on helping others succeed, enjoys making an impact, and takes pride in guiding customers to the right solutions for their projects? If you’re also naturally curious and eager to keep learning, consider starting or growing your career with us at The Home Depot.

Position Overview

The Asset Protection Specialist (APS) is primarily responsible for preventing and investigating financial loss caused by external and internal theft and fraud. The APS will drive execution of the Company’s Asset Protection strategy by utilizing available tools to minimize loss to the Company. An APS must uphold integrity, support key AP processes, address malicious activity concerns, and prioritize associate and customer safety while staying aligned with store objectives.

Key Responsibilities

• Conduct shoplifting apprehensions safely and without physical contact, in compliance with applicable laws and company policies.
• Inspect physical security of The Home Depot (THD) stores to prevent and deter malicious activity and address discrepancies with store and AP leadership.
• Document criminal and serious incidents, preserve evidence for legal requirements, and coordinate with law enforcement and court representatives. Build and maintain partnerships with law enforcement.
• Maintain clear, timely communication with your direct leader to ensure alignment on all investigative actions and outcomes.
• Maintain open communication with store leadership and associates while partnering to promote AP awareness.

Competencies

• Action Oriented
• Collaborates
• Communicates Effectively
• Customer Focus

Skills

• Experience in investigations, loss prevention, security or studies in a related field.
• Familiarity with retail operations and shrink prevention.
• Use of CCTV systems and investigation software an asset.
• Understanding of external theft surveillance and apprehension methodologies.
• Excellent analytical skills as well as strong verbal and report writing abilities.

Direct Manager/Direct Reports

• Reports to Asset protection Specialist Supervisor or District Asset Protection Manager

Travel Requirements

• Some travel required. APS might have multi-store responsibility.

Physical Requirements

• May involve bending, stooping, reaching, twisting, lifting, pushing, pulling, and moving merchandise and tools, climbing a ladder.
• Extended periods of standing and walking through out the store locations
• May involve quickly responding to public address system announcements, including customer services calls, pages, and general information.
• Moving around the store and being able to communicate with and assist associates & customers.
• Operating a computer and other technology.

Hybrid Work

• Job Categorization: Store

Working Conditions

• Working within a flexible schedule that may include evening and weekends.
• Warehouse environment that can be dusty and noisy.
• Doors are frequently open, causing drafts and interior temperature changes.

Minimum Education

• High School Diploma or GED

Minimum Years Of Work Experience

• 1 + year (s) experience in investigations, loss prevention, retail operations, security or studies in a related field.

Minimum Leadership Experience

• NA

Certifications

• Meet all Home Depot, AP training and certification requirements.
• Where required, Asset Protection associates are required to maintain a valid and up to date security guard license and/or private investigator license. Not holding a valid security guard license should not prevent an interested candidate from applying to this role.

Other Requirements/Assets

• May be required to travel to various stores in the market area.

The pay range for this position is between $22.00 - $24.00

In our commitment to efficiency, consistency, and a fair hiring experience for all candidates, The Home Depot Canada uses Artificial Intelligence (AI) technology to assist with the screening and assessment of applicants for this position. This technology is used to quickly and consistently identify candidates whose skills and experience are the strongest match for the role. Our process is designed to ensure human oversight is maintained throughout the selection process.