Loss Prevention Officer 2 - Internal

London Drugs INTERNAL; Kamloops; On-site; CAD 50,000 - 65,000; Full time

Job summary

London Drugs is hiring a Loss Prevention Officer 2 to join the Area LP team. The role combines detecting and preventing theft, conducting investigations, and supporting intensified areas of loss prevention.

You will train and mentor junior staff, develop case files, and ensure security programs are functioning across assigned locations. Responsibilities include conducting interviews, collecting forensic evidence, writing professional reports, and coordinating with LP Management to address risks

Qualifications

• Minimum two years of loss prevention or related security industry experience.
• Experience in training loss prevention or security personnel.
• Demonstrated experience with field interviews and basic case building.
• Education in criminology, emergency management, and justice or security management preferred.
• Industry relevant training and professional certification (PSO, CFI, CSP, etc.) is an asset.
• Provincially recognized security training (Basic Security Training and Advanced Security Training) preferred.

Responsibilities

• Observe, detect, and apprehend those found committing criminal acts against the company.
• Follow all applicable laws, security regulations, and company policy.
• Write detailed reports to company standard for each case file.
• Collect evidence and ensure evidence which is forensically sound.
• Follow use of force procedures and report in detail, all incidents of use of force.
• Conduct witness and suspect interviews as required and directed.
• Protect company information, following all information security policies and privacy protocols.
• Report security weaknesses or anomalies in programs to LP Management.
• Report all losses and security incidents.
• Report any policy breeches, procedural errors, or performance issues to LP management immediately.
• Conduct parcel checks and inspections as directed.
• Inspect to ensure that team service levels and support for systems and programs are consistent for each location.
• For assigned stores take an active role in ensuring all security systems and programs are fully functioning.
• Research and evaluate events which could impact operations at any facility or safety of any staff and providing intelligence to internal stakeholders in a timely manner.
• As an experienced member of the LPO team, provide LPOs with field training guidance and mentoring on investigations and case files.
• Conduct investigations into major external crimes, organized retail crime, and under direction of the Investigations team, conduct integrity investigations.

Skills

Decision making

Arrest procedures

Evidence collection

Interviewing suspects

Surveillance

Report writing

Education

Two years loss prevention experience

Security training and certifications asset

Criminology or security management education

Tools

Basic security training

Job description

As a valued London Drugs family member, the opportunities for career growth are unlimited!

Here is a great chance for you to grow your skills and experience. We are currently hiring for:

Loss Prevention Officer 2

The Loss Prevention Officer 2 (LPO2) is a first line member of the loss prevention team able to fulfill all of the detection, apprehension, investigation, and program support duties of an LPO 1, but also contributes to the training and support of the area LP team, skills development, and analysis.

Within the Area LP team, the LPO2 is an investigative resource able to investigate complex external cases, and assist the head office investigations team. The LPO2 will also assist with training and development of these skills in other members of the team.

Responsibilities include

• Observe, detect, and apprehend those found committing criminal acts against the company.
• Follow all applicable laws, security regulations, and company policy.
• Write detailed reports to company standard for each case file.
• Collect evidence and ensure evidence which is forensically sound.
• Follow use of force procedures and report in detail, all incidents of use of force.
• Conduct witness and suspect interviews as required and directed.
• Protect company information, following all information security policies and privacy protocols.
• Report security weaknesses or anomalies in programs to LP Management.
• Report all losses and security incidents.
• Report any policy breeches, procedural errors, or performance issues to LP management immediately.
• Conduct parcel checks and inspections as directed.
• Inspect to ensure that team service levels and support for systems and programs are consistent for each location.
• For assigned stores take an active role in ensuring all security systems and programs are fully functioning.
• Conduct ongoing review of crime trend information, identify areas of risk, and recommend preventative measures to the Coordinator or Area Loss Prevention Manager, as appropriate.
• Research and evaluate events which could impact operations at any facility or safety of any staff and providing intelligence to internal stakeholders in a timely manner.
• As an experienced member of the LPO team, provide LPOs with field training guidance and mentoring on investigations and case files.
• Conduct investigations into major external crimes, organized retail crime, and under direction of the Investigations team, conduct integrity investigations.

EDUCATION & EXPERIENCE:

• A minimum of two years of loss prevention or related security industry experience
• Experience in training loss prevention or security personnel.
• Demonstrated experience with field interviews and basic case building.
• Education in the areas of criminology, emergency management, and justice or security management preferred.
• Industry relevant training and professional certification (PSO, CFI, CSP, etc.) is an asset.
• Provincially recognized security training (Basic Security Training and Advanced Security Training) preferred.
• If specified by Provincial Regulation, a valid Provincial Security Worker’s License required prior to training.
• Certified BST trainer status preferred.
• Completion of interviewing skills course (i.e. Wicklander - Zulawski) is an asset.

ATTITUDE & CHARACTERISTICS:

• Character traits displaying honesty and integrity with a commitment to personal and professional ethical standards.
• A positive and proactive attitude.
• Takes initiative to solve problems.
• Willingness to learn and grow (will take necessary management and technical training as required).
• Driven to set and achieve personal and team targets, and encourage others to succeed.
• Confident and willing to take control of apprehensions and emergencies.

SKILLS & ABILITIES:

• Strong decision making skills.
• Ability to learn and follow laws, regulations, and policies pertaining to security work and utilizing powers of arrest.
• Strong attention to detail for uninterrupted surveillance of suspect behavior.
• Ability to confidently confront and apprehend suspects.
• Ability to establish and maintain control of suspects in a safe and legal manner using communication, approved procedures, and lawful physical control when appropriate.
• Ability to gather evidence, interview, and complete complex case files as directed by investigations team or LP Management.
• Ability to keep accurate and complete court worthy notes, and to write professional and consistently complete well written reports to company standard.
• Work independently to meet company, team, and individual goals, standards, and minimum performance expectations assigned by LP Management.
• Ability to support store staff and others through emergencies or critical incidents.
• Ability to encourage and foster a collaborative and participatory team environment.
• Ability to recommend strategic crime prevention solutions for identified areas of loss or risk.

Employees must be available to work a flexible schedule, Sunday to Saturday, day and evening shifts.

Certain positions at London Drugs place an employee at greater risk of potentially contracting Hepatitis (A and B) as a result of the nature of their job. To protect the health of our employees and customers, should you be promoted or change jobs into this position, you will be required to have a current Hepatitis vaccination in compliance with Policy No. 433. The Hepatitis (A and B) vaccination will be provided at no cost to you, and is in compliance with Provincial Workers’ Compensation or Occupational Health and Safety Regulation. Please read and familiarize yourself with this policy.

London Drugs is an equal opportunity employer. The above statements are intended to describe the general nature and level of work applicable to this position and are not intended to be an exhaustive list of all responsibilities, duties and skills required.