Loro Piana, Client Advisor - Canada, Vancouver

BULGARI; Vancouver; On-site; CAD 60,000 - 80,000; Full time

Job summary

A luxury fashion brand in Metro Vancouver is seeking a Client Advisor to enhance client relationships and drive sales growth. Candidates should have over 3 years of experience in luxury retail, excellent customer service abilities, and proficiency in digital tools like Microsoft Office and SAP. This role emphasizes building client loyalty and providing tailored shopping experiences while contributing to team success with collaborative efforts. The company offers a rewarding work environment with comprehensive benefits.

Benefits

Healthcare

Tuition reimbursement

Mental health support

Fertility support

Adoption and surrogacy support

Qualifications

• 3+ years of sales experience, preferably in a luxury retail environment.
• Excellent communication skills to engage with clients.
• Ability to lift and move up to 40 pounds.

Responsibilities

• Exceed personal sales goals and ensure continuous growth.
• Develop and incorporate comprehensive product knowledge.
• Cultivate and maintain strong client relationships.

Skills

Sales experience in luxury retail

Microsoft Office proficiency

Customer service skills

Teamwork abilities

Problem-solving skills

Tools

SAP

Digital tools

Job description

Position

Loro Piana is an Italian luxury Maison founded in 1924, known for creating the finest quality textiles, ready-to-wear collections, accessories, and bespoke garments. Our dedication to exceptional craftsmanship and use of the world's finest raw materials positions us a leader in the luxury industry. As an iconic Maison within the LVMH group, we uphold a strong commitment to unparalleled quality and excellence.

General Purpose of the Position

We are seeking a Client Advisor to join our team at Loro Piana. As a client advisor, you will play a crucial role in the overall success of the store by driving sales growth and delivering exceptional service to our clients. Your passion for our luxury products, building client relationships, and curating elevated shopping experiences will contribute to the success of key business objectives.

Job Responsibilities

• Exceed personal sales goals and ensure continuous growth in a team setting while upholding Loro Piana standards.
• Develop and incorporate comprehensive product knowledge to facilitate the sales process.
• Collaborate with fellow team members to ensure a seamless shopping experience for our clients and contribute to the overall success of the store.
• Cultivate and maintain strong relationships with clients by following up on purchases and providing after-sales support.
• Collect and update client information to enhance future interactions and tailor services to individual preferences.
• Actively engage with clients to promote products, provide personalized assistance, and drive sales growth.
• Oversee maintenance of store displays to ensure alignment with visual merchandising guidelines.
• Collaborate with store leadership to execute action plans aimed at enhancing sales performance.
• Identify key opportunities for optimizing sales growth and operational efficiencies.

Profile

Skills and Abilities Required

• 3+ years of sales experience, preferably in a luxury retail environment.
• Proficient in Microsoft Office, SAP, and other digital tools.
• Excellent customer service, teamwork, and problem-solving skills.
• General knowledge of sales, operations, and inventory.
• Ability to lift and move up to 40 pounds.

Additional Information

What we offer

At Loro Piana, we believe in fostering a supportive and rewarding work environment that values our employees' well-being and growth. We offer a comprehensive range of benefits including healthcare, fertility support, adoption and surrogacy, tuition reimbursement and mental health support.

EEO Statement

We strive to create a culture of inclusion where everyone has a sense of belonging. Our goal to ensure that our outreach and recruiting efforts generate diverse identities and perspectives that will be valued and can thrive. We are continuously assessing our employee and candidate populations to identify ways to ensure they are all-encompassing and equitable.