Logistics Specialist

Polydyne Inc.; Markham; On-site; CAD 50,000 - 70,000; Full time

Job summary

A logistics and warehousing company based in York Region, Canada, seeks a proactive Logistics Coordinator – Courier Relations. This role focuses on managing partnerships with major courier companies to enhance efficiency and communication. The ideal candidate must be fluent in Mandarin and English, showcasing strong negotiation skills and logistics experience. The position offers a competitive salary range of CA$50,000 - CA$70,000 annually, emphasizing professional growth and performance incentives.

Benefits

Competitive salary

Professional growth opportunities

Exposure to international e-commerce

Qualifications

• Prior experience in logistics, courier, or express delivery preferred.
• Familiar with operations of UPS, FedEx, Purolator, Canada Post.
• Experience in third-party logistics (3PL) operations is a strong asset.

Responsibilities

• Act as primary liaison with courier company account managers.
• Monitor and audit courier billing statements.
• Negotiate shipping rates with courier representatives.
• Compile courier performance data and provide recommendations.
• Communicate effectively in Mandarin and English.

Skills

Fluent in Mandarin and English

Strong negotiation skills

Problem-solving skills

Proficiency in Microsoft Excel

Detail-oriented

Tools

Microsoft Excel

Job description

This range is provided by Polydyne Inc.. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

CA$50,000.00/yr - CA$70,000.00/yr

About POLYDYN INC.

POLYDYN INC., established in 2019 and headquartered in Toronto, is a leading logistics and warehousing solution provider serving cross-border e-commerce businesses across Canada. With facilities in Toronto, Vancouver, and Montreal, we deliver efficient and customized warehousing and last-mile delivery solutions. We maintain strong partnerships with major courier companies, including UPS, FedEx, Canada Post, Purolator, GLS, and Canpar.

Position Overview

We are seeking an experienced and proactive Logistics Coordinator – Courier Relations to manage and strengthen our partnerships with major courier companies. This role is critical in ensuring smooth communication, issue resolution, and operational efficiency across all express delivery services. The ideal candidate has a solid understanding of courier billing systems, operations, and service negotiation.

Key Responsibilities

• Act as the primary liaison between POLYDYN INC. and courier company account managers and dispatch teams.
• Monitor and audit courier billing statements; identify and proactively correct discrepancies.
• Manage service issues such as parcel interception, delivery exceptions, and claims processing.
• Negotiate shipping rates and service agreements with courier representatives to secure optimal terms.
• Coordinate shipment volumes and courier capacity during peak seasons to ensure timely dispatch and delivery.
• Track and resolve customer concerns related to overcharges, delivery delays, and service failures.
• Compile courier performance data regularly and provide improvement recommendations.
• Use Excel or other tools to analyze billing data, shipping trends, and service efficiency.
• Collaborate closely with internal warehouse and customer service teams to enhance logistics performance.
• Communicate effectively in both Mandarin and English, in writing and verbally.

Qualifications

• Fluent in Mandarin and English (both spoken and written).
• Prior experience in the logistics, courier, or express delivery industry is preferred.
• Familiar with operations and billing structures of UPS, FedEx, Purolator, Canada Post, and other courier services.
• Strong negotiation, coordination, and problem-solving skills.
• Proficiency in Microsoft Excel and data analysis/reporting tools.
• Detail-oriented, proactive, and able to thrive in a fast-paced work environment.
• Experience in third-party logistics (3PL) operations is a strong asset.
• Competitive salary and performance incentives
• Professional growth opportunities within a fast-growing logistics company
• Exposure to international e-commerce and cross-border supply chain operations
• Collaborative and bilingual work environment

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Supply Chain

• Industries

  Transportation, Logistics, Supply Chain and Storage

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