Logistics Operations Coordinator

ViewIn Advisory; Mississauga; Hybrid; CAD 60,000 - 80,000; Full time

Job summary

A prominent logistics service provider is seeking a Logistics Operations & Customer Service Coordinator to support and monitor logistics projects across Canada. This role requires 2–3 years of experience in logistics or freight forwarding and strong communication skills. Responsibilities include customer service, sales support, and operational reporting. Competitive salary and benefits offered.

Benefits

Competitive salary package

Casual dress policy

Dental and extended health care

Vision care

Life insurance coverage

Qualifications

• 2–3 years of experience in logistics, freight forwarding, or a 3PL / warehouse environment.
• Strong communication skills in both written and verbal forms.
• Proficient in negotiation and conflict resolution.

Responsibilities

• Support execution and quality control of logistics projects across Canada.
• Serve as key contact for customers, managing communications and feedback.
• Collaborate with internal teams for accurate operational data.

Skills

Logistics experience

Communication skills

Negotiation skills

Customer service orientation

Microsoft Office Suite proficiency

Fluent in English

Job description

Client Company Overview

Our client is a leading international freight forwarding and logistics service provider headquartered in Hong Kong, with a strong global presence across North and South America, Europe, and Asia Pacific.

Our integrated solutions include international ocean and air freight, courier and express delivery, premium and e‑commerce logistics, and other value‑added supply chain services, connecting North America and Europe with Asia through reliable, innovative, and efficient operations.

In Canada, our first branch was established in the 1980s, and we now operate offices in Montreal, Toronto, and Vancouver. As Canada continues to expand its global trade relations through new free trade agreements, our Canadian team is positioned for significant growth.

We offer competitive compensation, a comprehensive benefits package, and—most importantly—a supportive, multicultural working environment with excellent opportunities for international career development.

Position

Logistics Operations & Customer Service Coordinator

Key Responsibilities

A. Customer Service / Operations (Logistics Projects)

• Support and monitor the day‑to‑day execution and quality control of logistics projects across multiple locations in Canada (not limited to Toronto).
• Serve as a key point of contact for customers, handling daily communications, feedback, and service updates to ensure high performance and customer satisfaction.
• Build and maintain strong working relationships with all internal and external partners, including customers, subcontractors, 3PLs, warehouse operators, and trucking companies.
• Collaborate with the Head Office IT team and local IT contractors to monitor and maintain the accuracy of logistics and operational data.
• Prepare and maintain internal and external operational reports as directed by the Business Operations Manager.

B. Sales Support

• Act as indoor sales support, coordinating with both internal and external stakeholders for ongoing business development in logistics and international freight.
• Assist in preparing quotations and pricing proposals under the guidance of the Business Operations Manager.
• Stay informed of market trends and updates in the logistics and international freight sectors within Canada and globally.

C. Other Duties

• Participate in and complete ad hoc projects or assignments as delegated by the Business Operations Manager.

Qualifications and Skills

• 2–3 years of experience in logistics, freight forwarding, or a 3PL / warehouse environment (hands‑on operational experience required).
• Strong communication and listening skills (both written and verbal).
• Proficient in negotiation and conflict resolution.
• Excellent customer service orientation, with the ability to anticipate client needs and proactively elevate issues when necessary.
• High degree of integrity, professionalism, and work ethic.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Fluent in English; proficiency in French or Chinese is an asset but not mandatory.

Employment Details

Job Type: Full‑time, Permanent

Work Schedule: Monday to Friday, 9:00 a.m. – 5:00 p.m.

Work Location: Toronto, ON (with possible coordination across other Canadian locations)

Compensation and Benefits

• Competitive salary package
• Casual dress policy
• Dental and extended health care
• Vision care
• Life insurance coverage

Equal Opportunity Statement

We are an equal opportunity employer committed to building a diverse and inclusive workforce.