Logistics Coordinator – Port MTL / Rail Terminals

Transport Loyal Express; Saint-Laurent-de-l'Île-d'Orléans; On-site; CAD 40,000 - 55,000; Full time

Job summary

A transportation company in Quebec is looking for a customer service representative. The role involves managing delivery orders, communicating with clients, and requires bilingual proficiency in French and English. Ideal candidates will have knowledge of Ocean freight and excellent customer service skills. The position provides a supportive work environment with good benefits.

Benefits

Good benefits package

Career opportunities

Qualifications

• Proficient in both spoken and written French and English for effective communication.
• Experience in Ocean freight FCL, Imports/Exports.
• Fluent in Microsoft Office and Outlook.
• Strong understanding of Port of MTL appointment procedures.

Responsibilities

• Receive and manage delivery orders from customers.
• Communicate customer delivery needs to dispatch.
• Enter orders into software, requiring specialized training.
• Verify bookings for export moves.

Skills

Bilingual in French and English

Customer service

Knowledge of Ocean freight

Microsoft Office and Outlook

Job description

ZAC-TRANZ INC. , a division of Loyal Express Group , is seeking a customer service representative. Our customer service representatives are enthusiastic people with excellent working conditions and a good benefits package.

We offer a diverse and ethical work environment, built on integrity, responsibility and respect, to promote the success of our employees and provide them with good career opportunities. Our people are essential to sustaining our success. We are committed to creating a safe work environment for everyone. Our priority is to continually aim and preserve a file without accidents or incidents.

We are looking for individuals, who are independent, resourceful and dynamic.

Job fonctions :

• Receives all delivery orders from customers and exercise discretion;
• Use judgment when relating to the customer requests, schedules and informing dispatch;
• Enters all orders into Zac-Tranz software for dispatch - technical lines requires specialized training, experience or knowledge of transportation industry;
• Comminicate customer delivery needs and appointment dates / times to customer and relate service requirements to dispatch.
• Verify bookings are released at depots / ports for export moves, and trac import containers on the rail / port to confirm delivery is made by last free day or port cut off.

Qualifications :

• Bilingual in French and English, spoken and written, to effectively communicate with clients and partners locally and internationally.
• Knowledge of Ocean freight FCL, Imports / Exports,
• Microsoft Office and Outlook fluent,
• Good understanding of appointments procedures of the Port of MTL / MTL Rail terminals,
• Maintain a high level of customer service at all times
• Work in a fast-paced environment