Logistics Coordinator

DSV; Saint-Laurent-de-l'Île-d'Orléans; On-site; CAD 60,000 - 80,000; Full time

Job summary

A global leader in transport and logistics is seeking a Logistics Coordinator in Saint-Laurent-de-l'Île-d'Orléans, Canada. The role involves managing day-to-day operations, ensuring timely movement of freight, and maintaining customer satisfaction. Candidates should have a diploma in Logistics or a related field and possess strong problem-solving and communication skills. This position also offers opportunities for career growth in a dynamic work environment.

Qualifications

• Ability to create collaborative engagements and active listening.
• Strong interpersonal skills to build relationships.
• Ability to multi-task and manage time effectively.

Responsibilities

• Handle day-to-day operational elements of customer needs.
• Analyze booking information to determine service requirements.
• Co-ordinate the flow of inbound and outbound freight.
• Ensure timely resolution of customer inquiries and issues.

Skills

Good command of English

Customer service orientation

Strong problem-solving skills

Excellent organizational skills

Interpersonal skills

Education

College Diploma / University Degree in Business, Logistics, or International Trade

Minimum 1-2 years in transportation / logistics / distribution

CIFFA certificate

Dangerous Goods Certification

Tools

Microsoft Office suite

Job description

SUMMARY

Logistics Coordinator primary role is to handle all day-to-day operational elements of our customer’s needs. Seeks out the best methods to move the freight based on customer requirements. Requires flexibility and adaptability to work extended hours to meet work demands. Requires ability to organize and prioritize activities to complete tasks and assignments with a high degree of independence, in a timely / efficient manner. Ability to perform with a high level of accuracy.

Performs all necessary Import, Export and Domestic Transportation activities. Ensure timely and accurate movement of freight and information, while providing exceptional customer service within the Transportation Department. To anticipate, identify and rectify any exceptions and to keep the customer always informed. Committed to achieving Transportation targets in a timely fashion while focusing on continuous improvement.

KEY DUTIES AND RESPONSIBILITIES

• Analyze booking information from customer to determine and verify the service requirements, verify the appropriate routes, border crossing points and rates and enter the information in the system.
• Works independently to accomplish tasks within scope of job.
• Co-ordinates the flow of inbound and outbound freight while staying abreast of daily priorities and weekly transportation targets.
• Meet and exceed customer requirements at every stage of the order fulfillment process by assuming responsibility for total customer satisfaction. Being courteous and responsive in all interactions with clients. Ensures the timely resolution of customer inquiries, concerns, and problems.
• Effectively and efficiently responding to internal and external client’s inquiries; resolving any conflicts or problems that might arise; etc.
• Ensuring all client correspondence maintained up to date, ensuring appropriate electronic copies are uploaded along with milestones.
• Work with both Internal and External clients to prepare and present quotes. Maintain quotes in system
• Contact carriers to confirm equipment, expectations, and load details.
• Dispatch shipments - Communicate with carriers to monitor freight movement
• Milestones UPDATE in Real time environment.
• Optimize DSV profit margin as much as possible without compromising service.
• Monitor carriers who are unresponsive and inform dispatchers and supervisor of escalated issues
• Update our transportation management system and customer websites of real time load locations
• Identify problems proactively and develop creative and efficient solutions
• Ability to prioritize loads based on importance and delivery date
• Communicate any modifications to sales team to update clients
• Build strong relationships with the carriers assigned through communication and ongoing monitoring of on time performance.
• Resolve issues with the customer and Dedicated Shipment Coordinators as required.
• Complete performance reports for all carrier related issues in a timely manner. Notify potential issues to the appropriate parties.
• Negotiate any additional charges with carriers. Assist to maintain the accuracy of carrier information.
• Ensures that tracking meets established standards but will escalate for resolution as appropriate.
• Understand current industry market conditions. Communicate any carrier issues that might impact operations.
• Working knowledge of transportation cargo claims, transportation laws and risk management
• Keep the Operations Team and Sales updated on significant issues or trends.
• Maintaining the confidentiality of client information.
• Maintaining the integrity of shared work files on network system shared programs
• Meet KPI standards as per company guidelines.
• Collection assistance as required
• Other duties and assignments as required

Quality, Health & Safety

• Supports organizational commitment to ISO 9001, ISO 45001 certification – Montreal location
• Perform assigned tasks to support DSV meets its objectives and targets regarding quality, health, safety and environment and follow all requirements as set out in the DSV Quality Health Safety Environment policy.
• Staff are required to ensure that their day-to-day activities embrace sustainability, Health and safety therefore reducing the impact upon the environment, supporting the communities we work in and reducing incidents in the workplace.

QUALIFICATIONS

Education and Experience

• Minimum 1-2 years in transportation / logistics / distribution
• College Diploma / University Degree in Business, Logistics, or International Trade preferable
• CIFFA certificate, an asset
• Dangerous Goods Certification, an asset

Skills and Competencies

• Good command, both verbal and written, English skills.
• Ability to create collaborative engagements and active listening
• Service oriented and able to resolve customer grievances
• Strong interpersonal skills, building professional relationships internally and externally
• Strong problem-solving skills and analytical skills
• Ability to multi-task, plan, prioritize and manage time effectively to meet goals and achieve results
• Both a team builder and a team-player
• Excellent organizational and time management skills
• Act as a role model for DSV values and adhere to the Code of Conduct

Language and Computer Skills

• English is the principal language for this position, additional languages may be required in other locations.
• French is not mandatory but preferred.
• Ability to communicate effectively in a diverse multicultural environment.
• Microsoft Office suite
• Working knowledge of transportation management software i.e., Load Link, PC Miler, etc., would be an asset.

Physical Demands

• Prolonged periods sitting and standing at a desk and working on a computer
• Regular working hours apply for this position, at times, working beyond these hours may be required by business needs.

Additional Notes / Acknowledgment

Due to the dynamic nature of our industry, your accountabilities and role may change. Duties and responsibilities outlined in this position may be added to or changed when deemed appropriate and necessary by the person who is managerially responsible for this position.

DSV – Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements.

With close to 160,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you.

At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be.

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