Logistics Coordinator

Top Tier Talent Group; Mississauga; Presencial; CAD 55 000 - 75 000; Tempo integral

Resumo da oferta

Top Tier Talent Group is seeking an experienced Logistics Coordinator to join a fast-paced 3PL operation specializing in refrigerated, temperature-controlled, and perishable freight. You will manage shipments from order entry through final delivery, coordinating with customers, carriers, drivers, and internal teams to ensure on-time, safe transport.

You must thrive in a dynamic environment, anticipate issues, and make quick decisions regarding appointment changes, capacity constraints, border

Qualificações

• 2+ years in logistics, transportation, freight brokerage, or 3PL.
• Experience coordinating reefer, refrigerated, food-grade, or perishable freight.
• Canada/US cross-border transportation experience is an asset.
• Strong understanding of FTL, with LTL as an asset.
• Experience sourcing carriers and negotiating freight rates.
• Knowledge of temperature-controlled transportation and food-safety considerations.
• Experience with Transportation Management Systems (TMS) and load boards.
• Proficient with Microsoft Outlook and Excel.
• Excellent verbal and written communication skills.

Responsabilidades

• Coordinate reefer and temperature-controlled shipments throughout Canada and the United States.
• Manage shipments from initial order entry through pickup, in-transit tracking, and final delivery.
• Schedule and confirm pickup and delivery appointments with customers, warehouses, shippers, and receivers.
• Source and secure reliable carrier capacity for refrigerated freight.
• Communicate load requirements, temperature settings, appointment times, and special handling instructions to carriers.
• Track shipments proactively and provide customers with timely status updates.
• Monitor transit times and address potential delays, missed appointments, or service failures.
• Obtain and verify required shipment documentation (Bills of Lading, PODs, temperature, cross-border docs).
• Ensure carriers understand and comply with customer SOPs and food-safety requirements.
• Assist with spot quoting and carrier rate negotiations as needed.
• Maintain shipment data in the Transportation Management System (TMS).
• Build strong relationships with customers and carrier partners.
• Resolve freight claims, shortages, and delivery discrepancies with management.
• Work with Sales and Account Management to meet customer expectations and service commitments.
• Identify opportunities to improve routing, service levels, carrier performance, and transportation costs.
• Maintain accurate customer SOPs and ensure special account requirements are followed.

Conhecimentos

Logistics coordination

Communication skills

Multitasking

Customer service mindset

Time management

Ferramentas

TMS experience

MS Excel

MS Outlook

Descrição da oferta de emprego

We are seeking an experienced and highly organized Logistics Coordinator to join a fast-paced 3PL operation specializing in refrigerated, temperature-controlled, and perishable freight.

The Logistics Coordinator will be responsible for managing shipments from order entry through final delivery, working closely with customers, carriers, drivers, and internal teams to ensure freight is moved safely, efficiently, and on time.

This role requires someone who understands that perishable freight doesn't wait. The successful candidate will be proactive, detail-oriented, and comfortable making quick decisions when dealing with appointment changes, capacity challenges, border delays, temperature requirements, and other time-sensitive transportation issues.

Key Responsibilities

• Coordinate reefer and temperature-controlled shipments throughout Canada and the United States.


• Manage shipments from initial order entry through pickup, in-transit tracking, and final delivery.


• Schedule and confirm pickup and delivery appointments with customers, warehouses, shippers, and receivers.


• Source and secure reliable carrier capacity for refrigerated freight.


• Communicate load requirements, temperature settings, appointment times, and special handling instructions to carriers.


• Track shipments proactively and provide customers with accurate, timely status updates.


• Monitor transit times and immediately address potential delays, missed appointments, breakdowns, border issues, or service failures.


• Obtain and verify required shipment documentation, including Bills of Lading, PODs, temperature information, and cross-border documentation.


• Ensure carriers understand and comply with customer-specific SOPs and food-safety requirements.


• Assist with spot quoting and carrier rate negotiations as required.


• Maintain accurate shipment information within the Transportation Management System (TMS).


• Build strong working relationships with customers and carrier partners.


• Resolve freight claims, shortages, temperature issues, and delivery discrepancies in partnership with management.


• Work closely with Sales and Account Management to ensure customer expectations and service commitments are met.


• Identify opportunities to improve routing, service levels, carrier performance, and transportation costs.


• Maintain accurate customer SOPs and ensure special account requirements are consistently followed.

Qualifications

• 2+ years of logistics, transportation, freight brokerage, or 3PL experience preferred.


• Previous experience coordinating reefer, refrigerated, food-grade, or perishable freight is strongly preferred.


• Experience with Canada/U.S. cross-border transportation is an asset.


• Strong understanding of FTL transportation, with LTL experience considered an asset.


• Experience sourcing carriers and negotiating freight rates is preferred.


• Knowledge of temperature-controlled transportation requirements and food-safety considerations.


• Experience working with a Transportation Management System (TMS) and load boards.


• Strong computer skills, including Microsoft Outlook and Excel.


• Excellent verbal and written communication skills.


• Strong organizational and multitasking abilities.


• Ability to prioritize effectively and remain calm when managing time-sensitive freight issues.


• Strong customer-service mindset with a sense of urgency and accountability.