Locate Support Agent

Telecon; Calgary; Remote; CAD 45,000 - 65,000; Full time

Job summary

A leading Canadian utility services company is seeking a Locate Support Agent to facilitate daily operations in Alberta, focusing on supporting utility locators. You will handle inquiries, assess Alberta One Call tickets, and provide necessary administrative assistance. Ideal candidates will have a background in dispatching, strong communication skills, and proficiency with MS Office. This is a remote role, preferable applicants are based in Edmonton or Calgary.

Benefits

Industry-leading healthcare

RRSP program with matching contributions

Employee assistance program

Discounts from suppliers

Qualifications

• Previous experience within a Dispatch environment, preferably within construction or utility.
• Excellent verbal and written communication skills.
• Strong attention to detail in a fast-paced environment.

Responsibilities

• Answer incoming phone calls and respond to inquiries from customers.
• Review Alberta One Call tickets to ensure adequate information is provided.
• Monitor Utility Locator work status and completions throughout the day.
• Generate and update various reports as needed.

Skills

Dispatch environment experience

Interpreting location maps

Experience with MS Office Suite

Power BI proficiency

Geographic knowledge of Alberta

Excellent communication skills

Customer service skills

Organizational skills

Tools

TurboCAD

CAD software

Job description

Emplacement du poste : Calgary, Edmonton État / Province : Alberta

The Locate Support Agent will contribute to the day-to-day operations of Promark-Telecon Inc within the Alberta region by supporting the work management of our Utility Locators. They will provide administrative assistance required to complete Alberta One Call requests ensuring homeowners, professional excavators and utility companies can dig safely.

This is currently a remote opportunity; however we are seeking a candidate based in Alberta - preferably Edmonton or Calgary.

YOU WILL HAVE THE OPPORTUNITY TO :

• Answering incoming phone calls / emails and responding to any inquiries or issues from both internal and external customers
• Relay any communications between Contractors and Utility Locators to ensure the highest level of productivity
• Reviewing Alberta One Call tickets placed to ensure the ticket provides adequate information for the Utility Locator to perform the physical locate
• Respond to all emergency tickets; prioritizing Alberta One Call in a timely manner
• Schedule and route tickets for Team Leads and Utility Locators
• Monitor Utility Locator work status and completions throughout the day
• Clear / cancel tickets as per Contractor, Supervisor or Team Lead communications
• Reviewing all rescheduled and backlogged tickets
• Respond, record, and follow appropriate procedures for conflicts on a ticket
• Create and update various reports on an as needed basis
• Support TurboCAD / file management, file sharing, file updates, creation of new files
• Assist Utility Locators with various communication requests
• Assist with special projects and requests as required
• All other duties as assigned to meet Company objectives

THIS ROLE IS FOR YOU IF YOU HAVE THE FOLLOWING SKILLS AND QUALITIES :

• Previous experience within a Dispatch environment an asset; preferably within construction or utility industry
• Experience interpreting or reading location maps, sketches, prints or proficiency with CAD software an asset
• Experience with invoicing an asset
• Proficient within MS Office Suite of products
• Proficiency with Power BI an asset
• Knowledge of Province of Alberta geography
• Ability to take an ‘On Call’ shift in rotation
• Excellent verbal and written communications skills
• Superior customer service skills; customer focused both internally and externally, ability to handle both favorable and unfavorable customer interactions
• Strong attention to detail to produce high quality output in a fast-paced environment
• Ability to work well and maintain performance under pressure, with tight timelines & frequent demanding deadlines
• Ability to identify problems & situations, take appropriate actions, implement solutions or elevate
• Self-starter with strong organizational skills

What we have to offer :

• Industry-leading healthcare – possibility of Dental plan with employee participation
• RRSP program with matching company contribution
• Employee assistance program – if you are feeling stressed, having sleep problems, or worrying about your budget you can have help anytime, anywhere and it is all confidential
• Employee perks such as discounts from suppliers on various products and services such as insurance, wireless bundles, movie tickets, travel, software, books, and much more

Here are the extras that make the difference :

• A dynamic work environment where you can develop your potential – Training provided for technical positions
• Health & Safety first : this is our number one priority
• Telecon values different views and new ideas. Telecon is committed to providing a fair, inclusive, equitable, accessible, and respectful workplace to all independent of age, gender, race, beliefs, or background.

IS THIS YOU? WE LOOK FORWARD TO RECEIVING YOUR APPLICATION!

AT TELECON, WHEN WE TALK ABOUT BENEFITS, WE GOT YOU COVERED.

We welcome and encourage applications from people with disabilities, we will be glad to provide accommodations upon request for candidates taking part in all aspects of the selection process.

We thank all applicants for their interest, however, only those candidates selected for interviews will be contacted.